· Misc

Are the steps to attract a customer that difficult?

Let me try a breakthrough, let's say, more philosophical to the sale (or service) approach which you provide to your customers, no matter the department: restaurant, reservations, catering, etc. All these calls which you receive and all these interactions in front of customers deserve to be… Read more
· Misc

Hotelleriejobs acquires emplois.restomontreal.ca!

Les Éditions Hotelia, owners of Hotelleriejobs.com, the leading job site for hospitality, food services and tourism professionals in Quebec are proud to announce the acquisition of Emplois.restomontreal.ca.Dedicated to the food services, Emplois.restomontreal.ca is complementary to what… Read more
· Workforce

Conversation – The Lost Art (part 2 of 2)

Did you enjoy some nice conversations during the holidays? We sure hope you did! Conversations are one of the wonderful ties we have with other human beings. In the customer service world, where the focus has been on high customer satisfaction scores and positive customer reviews, we often are left… Read more
· Misc

What is your budget?

Last week, my husband and I decided that our Christmas gift this year would be a one-week vacation in the sun. So, one evening we stopped at our local travel agency for advice and possibly book our vacation. We were quickly greeted by an agent and as soon as we sat down she started asking questions… Read more
· Workforce

What is a team?

"If you want to go quickly, go alone. If you want to go far, go together" - African proverb.This week, I thought bringing to your attention some of the principles we carry in our Team Building Module.Teamwork has been a popular concept in business for many years. It seems that everywhere we go, we… Read more