· Misc

10 Characteristics of an Exceptional Team

Strong teams hold your business together through impossible periods, when the world is out to get you and nothing seems to go your way.Good teams form close bonds, helping you maintain morale through difficult times.Great teams know how to build on each other’s strengths and makeup for their… Read more
· Misc

Multi-Tasking Customer Service

If you have ever held a job in customer service, you have doubtlessly been put in a position where you felt you had to “Multi-task” customer service and daily tasks. Multi-task basically means taking care of more than one thing at a time. With the advances in technology throughout the years, the… Read more
· Misc

15 Keys To Workplace Happiness

We spend a huge portion of our lives at work. Even if you only work the traditional 40 hours in a week, you’re still spending nearly 1/3 of your life at work. This can be a scary fact for some to face.But if, with the right conditions, you derive a sense of joy from your work, feel a sense… Read more
· Misc

Stop Selling Help Your Customers Buy

By definition, selling means professionally helping someone buy something. While people love to buy, they hate being sold too! So, how can we stop selling and help your potential customers buy?My first job in sales was selling coffee and doughnuts at a Dunkin Donuts. I learned early on that the… Read more
· Misc

Soft Skills and Customer Service

Soft skills are the behaviors which directly impact our guest’s impressions and feelings. These behaviors have the opportunity to cause positive, negative or even indifferent reactions from our customers. Some examples of behavior could include; our own communication styles, both verbal and… Read more