· Misc

Empathy in Leadership, Life, and the Hospitality Industry

Empathy is one's ability to understand and share someone else's feelings, and in a time where machines replacing people in the workforce has become quotidian, stands out as uniquely, and beautifully human. This topic was chosen, because in the context of hospitality, empathy is observed as… Read more
· Misc

How to Power-Up Your Guest Engagement and Supercharge Loyalty

Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel's success, but what is the best way to do this? An effective guest engagement strategy is based on total… Read more
· Misc

When Does the Guest Experience Start?

Think back to your last trip and the happiness, excitement and anticipation that you felt about it… Now think about when those happy feelings started.Was it as you sat at the airport, waiting for your flight?Or was it the moment that you landed on the tarmac in your destination?Or was it when you… Read more
· Misc

How Can Restaurants Adapt to Modern Dietary Quirks

In my youth, my parents would take me to Joes Steakhouse in Montreal where we would eat massive rib steaks on wooden cutting boards with copious amounts of butter and sour cream lathered on baked potatoes. Posh dining equivalent might include a chateaubriand for two, expertly prepared… Read more