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How to Build an Onboarding Plan for a New Hire

Managers are often so driven to recruit talented workers that they neglect to think about what will happen once the new hire arrives ready to work. Big mistake.

By Peter Vanden Bos

With the economy on the upswing, many growing companies are starting to go after talented new employees. That means a lot of first days on the jobs, and lot of time and money to spend while new staffers get up to speed. What if you could shrink the time it takes for an employee to reach his or her full potential?

That's the promise of a growing trend in human-resources management called onboarding; its advocates describe it as a comprehensive approach to bringing on new hires that goes beyond simple orientation. Onboarding plans are intended to make new employees familiar with the overall goals of a company and support them as they embark on early projects all in an effort to achieve the perception of success (and productivity) quickly. The ultimate payoff is to reduce turnover and encourage workers to stay with an organization for a longer tenure.

'It's really about calculating the cost of hiring new workers to the business,' says John Sullivan, former chief talent officer for Agilent Technologies and a professor of management at San Francisco State University. 'Companies need new hires to be productive and, at a small company especially, every employee counts.'

Here's a look at how your company can set up an onboarding process to shorten the learning curve for new hires.

Onboarding a New Hire: Plan Ahead

Think onboarding begins on an employee's first day? Wrong. A successful onboarding program actually begins during the recruitment and hiring process, says Erin Perry, director of client solutions at Pinstripe, a recruiting company based in Brookfield, Wisconsin. An onboarding process is linked to and in some ways starts with the employer brand that you create to attract people who are the right fit for your company's overall goals. 'If you're a high tech organization that has a cool brand and that uses social media and talks about innovation when you're advertising to attract new associates, that's great," Perry says. "But if on a new hire's first day you hand them 15 different forms to fill out, your employment brand message has just died."

Experts suggest you begin the orientation process before a candidate is formally hired by including ample information about your workplace and your culture in the Careers section on your website. 'The orientation should begin at the first click of the mouse when someone first goes on the company's website, so by the time the person comes in for the interview, they already know quite a lot about the organization,' says Richard Jordan, a business coach who has been responsible for reshaping the recruiting and orientation process at a number of technology firms. That way, you are more likely to attract candidates who are more engaged with your company's goals and culture and are more likely to become highly productive employees.

Read more | inc.com