Employee Surveys: The First Step to Organizational Strategy
It’s January, do you know what that means? It’s time for CSE’s annual Client Satisfaction and Employee Surveys! Truly the MOST wonderful time of the year! It is the time that we get to measure the fruits of our labor…our labor of “organizational development and service culture” love. Yeah, we might be consulting geeks, but we live for this stuff!
At CSE we use these survey tools every year to measure how effective we are at engaging our employees and satisfying our clients. These are just two points on the scale of our self-measurement. Yet, they reveal a great deal about the environment our employees and our clients are experiencing. Generally, our employee and client results are similar because at CSE we know:
The environment you create for your EMPLOYEES is the one your CLIENTS will experience.
So, engaged employees = engaged customers! CSE uses these client and employee survey results to help chart our path of continual improvement. Conversely, we have found that many organizations survey their employees and customers...then discover the results buried in a desk drawer 5 years later. We say if you are going to take the time to gather the data-then take the time to act on it!
CSE follows 3 easy steps for improvement each year. This is also the process we advocate as we consult with our clients who are looking to improve their organizations and build a culture of service:
1. Employee Survey: Involves the whole organization in improvement
2. Strategy Session: Review results and create action plans
3. Action Plan implementation: It’s just that--acting on your results and implementing improvements!
Last year, for example, our employee survey revealed that internally we had a great opportunity to improve our employee experience by:
1. Developing a universal method of holding each other and our leaders accountable to organizational behaviors
2. Creating a formal process for flexible work schedule options
Read more | info.customerserviceexperts.com
At CSE we use these survey tools every year to measure how effective we are at engaging our employees and satisfying our clients. These are just two points on the scale of our self-measurement. Yet, they reveal a great deal about the environment our employees and our clients are experiencing. Generally, our employee and client results are similar because at CSE we know:
The environment you create for your EMPLOYEES is the one your CLIENTS will experience.
So, engaged employees = engaged customers! CSE uses these client and employee survey results to help chart our path of continual improvement. Conversely, we have found that many organizations survey their employees and customers...then discover the results buried in a desk drawer 5 years later. We say if you are going to take the time to gather the data-then take the time to act on it!
CSE follows 3 easy steps for improvement each year. This is also the process we advocate as we consult with our clients who are looking to improve their organizations and build a culture of service:
1. Employee Survey: Involves the whole organization in improvement
2. Strategy Session: Review results and create action plans
3. Action Plan implementation: It’s just that--acting on your results and implementing improvements!
Last year, for example, our employee survey revealed that internally we had a great opportunity to improve our employee experience by:
1. Developing a universal method of holding each other and our leaders accountable to organizational behaviors
2. Creating a formal process for flexible work schedule options
Read more | info.customerserviceexperts.com