Natalina

With over 20 years of comprehensive experience in the hospitality industry, I bring a wealth of expertise in front office management, sales, revenue optimization, and guest services. Having held diverse roles ranging from Front Desk Clerk to Sales & Revenue Director, I have consistently demonstrated strong leadership, a deep understanding of operational processes, and a commitment to exceeding organizational goals.

In my current role as Sales & Revenue Director, I successfully implement sales programs, develop action plans, and work closely with various departments to achieve hotel objectives. I excel in revenue management, optimizing occupancy, and maintaining competitive pricing strategies. My extensive experience in using PMS systems (Opera, Iqware, Hotello), revenue analysis, market segmentation, and strategic sales planning has enabled me to achieve and exceed budgeted revenue targets for 2023 and 2024. I also have significant experience managing relationships with clients, vendors, and partners, contributing to the growth of the hotel’s market share.

Previously, as a Reservation & Revenue Director, I successfully managed reservations, optimized rate structures, and developed promotional campaigns to increase hotel occupancy. I also played a key role in the integration of new software (from Iqware to Opera Cloud) and trained staff on the efficient use of systems, improving overall operational efficiency. My expertise extends to managing group reservations, commission calculations, and collaborating with the sales department to maximize revenue streams.

Earlier in my career, I held key roles such as Front Desk Manager and Room Division Manager, where I honed my skills in overseeing front office operations, training and motivating staff, managing budgets, and ensuring the smooth flow of guest services. I have a proven ability to handle guest complaints, implement upselling strategies, and ensure compliance with hotel policies and standards.

With a strong background in both sales and operational management, along with my commitment to team development and revenue growth, I am prepared to take on leadership roles that require strategic thinking, a customer-centric approach, and an eye for detail. I am passionate about creating exceptional guest experiences, driving profitability, and fostering a collaborative work environment.

Key Skills:

Revenue & Yield Management
Sales & Business Development
Front Office Operations & Training
Budgeting & Forecasting
Strategic Planning & Market Research
Client Relationship Management
PMS Software (Opera, Iqware, Hotello)
Marketing & Promotion Implementation
Staff Leadership & Development
Education:

Certificate in Human Resources, Concordia University (2012-2014)
Certificate in Hospitality Management, Concordia University (2011-2012)
Courses in Hospitality Management, LaSalle College (2000-2002)
I am confident that my extensive experience and diverse skill set make me an ideal candidate for senior management positions in the hospitality industry, and I look forward to contributing to the continued success of any organization I join.