FATIMA ZAHRA

Motivated and customer-oriented hospitality professional with more than 8 years of experience as a Hospitality Professional. Skilled in guest relations, reservations management (Booking, Expedia), handling customer complaints, and coordinating with different hotel departments to ensure smooth operations. Recognized for excellent communication skills, a welcoming attitude, and the ability to create a positive guest experience. Adaptable, organized, and eager to contribute to a dynamic hospitality team.