Chaymaa

I am a motivated and service-oriented professional with a strong background in customer service, administration, and hospitality. My academic journey across three institutions—Université du Québec à Montréal, the University of Texas, and Al Akhawayn University—has shaped my adaptability and international perspective, allowing me to work seamlessly in multicultural environments.

Professionally, I have developed excellent communication and organizational skills through both client-facing and back-office roles. At La Zone Optique, a luxury retail boutique in Montréal, I managed client relations, scheduling, and product presentation, ensuring an elevated customer experience. I am fluent in English and French, with strong interpersonal skills, and I bring an attentive, proactive approach to anticipating guests’ needs and resolving issues quickly.

My motivation to join the hospitality sector stems from my passion for creating memorable experiences for clients and working as part of a dynamic, guest-focused team. I thrive in fast-paced environments and take pride in being reliable, professional, and approachable—qualities that are essential in delivering high-quality service in a hotel setting.