· Misc

Wanted – Loyal Customer base

To have a successful business – you need customers. One of the keys to maintaining a thriving business is a steady customer base. A successful company typically sees 80 percent of its business come from 20 percent of its customers. Add to this the fact that the cost of attracting new customers is… Read more
· Workforce

Conversation – The Lost Art (part 2 of 2)

Did you enjoy some nice conversations during the holidays? We sure hope you did! Conversations are one of the wonderful ties we have with other human beings. In the customer service world, where the focus has been on high customer satisfaction scores and positive customer reviews, we often are left… Read more
· Misc

Conversation – The Lost Art (part 1 of 2)

Conversations are one of the wonderful ties we have with other human beings. Along with our actions, our conversations are what connect us with those around us. Conversations are much like snowflakes, no two conversations are exactly the same. They can be serious, funny, informational, playful or… Read more
· Misc

Selling to a new generation – how the rules have changed

Sometimes we can all use a friendly reminder to keep us from falling into the old ways of thinking about selling that lead us down the wrong path with potential customers.This article was inspired by my son, who just got a job at a used car dealership. In the dealership, they teach very… Read more
· Misc

Go Ahead – WOW your customer!

What does it mean to ‘WOW’ your customers? That’s a good question that can have many answers. Essentially, WOWing your customers comes down to doing the unexpected. It means going above and beyond and exceeding customer expectations, being Legendary. It doesn’t necessarily have to be a big thing… Read more