Reception supervisor

Workplace : 3125 Bd Hochelaga, Québec, QC G1W 2P9

Status : Full-time (37.5 hours per week)

Salary : from 27/hr

Located at the entrance to Quebec City, near major bridges and highways, Travelodge Quebec is easy to reach. Whether you're here to develop your transferable skills or to build your career, you'll appreciate our dynamic team.

Reporting to the Front Desk Manager, the Supervisor's role is to coordinate activities related to the arrival and departure of guests at the establishment.

Job Description:

• Provide outstanding customer service.
• Supervise front desk operations.
• Apply and enforce policies and standards.
• Coach, train, supervise, discipline and motivate front desk staff and night auditors.
• Follow up with customers.
• Manage financial and material resources: budget preparation, inventory management).
• Work in coordination with other departments within the establishment.
• Receive customer feedback and manage, handle and follow up on complaints.
• Master all tasks assigned to receptionists.
• Manage the productivity and performance of the front desk team, bellman, doorman and concierge.
• Manage room inventories.

Requirements:

• 1 to 2 years' experience in a similar position or as a receptionist.
• Knowledge of reception operations and computer systems (e.g. Opera).
• Interpersonal skills and ability to influence and persuade.
• Excellent organizational and time management skills, including the ability to set priorities for self and team members.
• Knowledge of the hotel industry (asset)
• Excellent analytical skills.
• Experience in a unionized environment.
• Ability to work as part of a team.
• Quick and sound judgment.
• Innovative and inspiring leader.

Education:

• DEC (Diploma of Collegial Studies).

Languages:

• Bilingualism (French-English) is required in this position, as we serve international clients.
• Fluency in other languages is an asset.

Who we are:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To find out more about Tidan, visit https://www.tidan.com/fr/.

Why join our team:

In addition to competitive salaries, we offer benefits such as group insurance, which includes life, disability, medical and dental insurance, plus vision care. Our employees have 24/7 virtual access to healthcare professionals via the Employee Assistance Program. Personal days and vacations are scheduled according to the department and hotel you join. A bonus is also provided via our referral program and much more.

We believe in teamwork and are committed to creating a high-performance team, whether through training or solidifying team relationships. We admire our employees for taking on professional challenges, and we support them in their achievements. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there's a place for you.