About Hôtel Vogue - Collection Curio par Hilton
Welcome to Vogue Hotel Montreal Downtown, Curio Collection by Hilton:
Located in the heart of Montreal’s fashion district, Vogue Hotel Montreal, Curio Collection by Hilton, is steps away from luxury boutiques, outstanding restaurants and downtown attractions. The hotel offers a refined and elegant experience for travelers seeking the best of Montreal. Working at Vogue Hotel Montreal means joining a team dedicated to delivering exceptional service in a prestigious setting.
At Hilton, excellence is a tradition. We anticipate our guests’ needs and create memorable experiences. We extend that same care to our team members, fostering an environment where everyone can grow personally and professionally. Vogue Hotel Montreal, a distinctive Curio Collection by Hilton property, combines luxury and personalized service to deliver memorable stays.
Our vision: to become Montreal’s benchmark for sustainable, people-centered luxury hospitality while providing our team members with a prestigious environment in which to build an exceptional career
<p><b>Why choose the Vogue Hotel?</b></p>
<p>In addition to being part of a prestigious hotel, you
benefit from several interesting advantages:</p>
<ul>
<li>Competitive
salary</li>
<li>Comprehensive
group insurance program</li>
<li>Retirement savings plan with employer contribution</li>
<li>Vacation, Social Leave and Paid Holidays</li>
<li>Uniforms provided</li>
<li>Paid training and advancement opportunities within Artifact, a
growing group</li>
<li>Healthy, safe and
unionized workplace</li>
<li>Inclusive and
collaborative atmosphere</li>
<li>Many more to
discover!</li>
</ul>
<p><b>Your role in the team</b></p>
<p>Under the
supervision of the Director of Operations, you will be the first point of
contact with our guests from the moment of booking. You will provide attentive
service, in accordance with Hilton standards, and collaborate with the various
departments to ensure a smooth and memorable experience.</p>
<p><b>Tasks </b></p>
<p><b>Customer Service & Communication</b></p>
<ul>
<li>Answer
internal and external calls according to Hilton standards.</li>
<li>Advise
customers (individuals, travel agencies, wholesalers, etc.) and respond to
their requests (phone, email, in person).</li>
<li>Provide
clear information about the hotel's policies (cancellations, guarantees,
special requirements).</li>
</ul>
<p><b>Reservations </b></p>
<ul>
<li>Make
and confirm room and service reservations.</li>
<li>Obtain
payment guarantees and enter sales.</li>
<li>Make
sales from incoming calls and maximize opportunities.</li>
<li>Change
or cancel bookings, if necessary.</li>
<li>Track
and update allotments and rates in collaboration with the sales team.</li>
<li>Ensure
the proactive management of overbooking situations and propose appropriate
solutions.</li>
</ul>
<p><b>Coordination and monitoring</b></p>
<ul>
<li>Work
closely with reception, sales, banquets and other departments to ensure
smooth operations.</li>
<li>Keep
customer profiles up to date and personalize their experience.</li>
<li>Communicate
relevant information related to hotel operations to internal teams.</li>
<li>Maintain
customer profiles with their preferences</li>
<li>Any
other related duties related to the position.</li>
</ul>
Interested?
Apply to this job
