Reservation AgentReservation Agent

<p class="text-node">Join Corner Collection, a prestigious collection of hotels, restaurants, and spas, where excellence and passion define every experience. Our flagship properties, Hotel Nelligan, recognized as the best urban hotel in Canada by the prestigious Travel &amp; Leisure – Best Awards, and Hotel Place d’Armes, recently awarded a Michelin Key and a Travel &amp; Leisure prize, embody our values: community, passion, responsibility, and excellence.</p><p class="text-node">Join our team and help create tailored moments for our guests.</p><p class="text-node">At the heart of the customer experience, the <strong>Reservation Agent</strong> is the first point of contact with our guests. He/She plays a key role in converting inquiries into memorable stays while ensuring rigorous management of inventory and communications.</p><p class="text-node">This position requires excellent service orientation, strong organizational skills, and the ability to anticipate clients' needs.</p><p class="text-node"><strong>YOUR ROLE IS CRUCIAL</strong></p><p class="text-node"><strong>Reservation Management &amp; Customer Service</strong></p><ul class="list-node"><li><p class="text-node">Answer incoming calls (external and internal) and handle reservations (rooms, restaurants)</p></li><li><p class="text-node">Process requests received via email within 24 hours</p></li><li><p class="text-node">Advise clients and optimize sales (upselling, personalized recommendations)</p></li><li><p class="text-node">Manage special requests and follow up with operational teams</p></li></ul><p class="text-node"><strong>Daily Operations Follow-up</strong></p><ul class="list-node"><li><p class="text-node">Check the arrivals for today and tomorrow and communicate key information to the teams</p></li><li><p class="text-node">Ensure follow-up on no-shows and cancellations (billing when necessary)</p></li><li><p class="text-node">Check reservations made and canceled the previous day</p></li><li><p class="text-node">Coordinate VIP arrivals (e.g. penthouses) with the concierge and management</p></li><li><p class="text-node">Prepare corporate profiles and forward them to the sales team</p></li></ul><p class="text-node"><strong>Inventory Management &amp; Performance</strong></p><ul class="list-node"><li><p class="text-node">Check Property Availability (room inventory) for the entire week</p></li><li><p class="text-node">Analyze the pick-up for the next 3 months and report any significant variations</p></li><li><p class="text-node">Collaborate with the Accommodation Director on booking trends</p></li></ul><p class="text-node"><strong>Internal Coordination</strong></p><ul class="list-node"><li><p class="text-node">Collaborate with housekeeping to ensure room availability and quality</p></li><li><p class="text-node">Route group requests to the F&amp;B team</p></li><li><p class="text-node">Take room service orders and enter them into the system</p></li><li><p class="text-node">Liaise with restaurants for customer reservations</p></li></ul><p class="text-node"><strong>Administrative Follow-up &amp; Systems</strong></p><ul class="list-node"><li><p class="text-node">Check OTA commissions (Expedia, Booking.com)</p></li><li><p class="text-node">Perform transaction closings (batch Opéra &amp; TACS)</p></li><li><p class="text-node">Maintain quality standards and data accuracy in the systems</p></li></ul><p class="text-node"><strong>WHAT WE OFFER YOU</strong></p><ul class="list-node"><li><p class="text-node">The unique opportunity to work in one of the most renowned establishments in Montreal, recognized locally and globally.</p></li><li><p class="text-node">A trendy and upscale environment just steps from a metro station in the heart of Old Montreal.</p></li><li><p class="text-node">A competitive salary and rewards aimed at recognizing outstanding performance and positive behaviors that reflect our purpose and values.</p></li><li><p class="text-node">Access to a meal program.</p></li><li><p class="text-node">An environment where work-life balance is encouraged.</p></li><li><p class="text-node">Exceptional discounts at all establishments within the Corner Collection for you and your loved ones.</p></li><li><p class="text-node">Numerous opportunities for growth and to reach your full potential – we are expanding, and we want passionate and motivated people to grow with us.</p></li><li><p class="text-node">Discounts on the monthly Opus card from the STM.<br>A recognition program, festive events, and team-building activities.</p></li></ul><p class="text-node"></p>