Founded in 1979 and proudly based in Quebec, Groupe Voyages Québec is now among the leaders in the travel industry in Canada. With over 250 full-time employees and as many contractual collaborators, the company is experiencing strong growth and encompasses a family of complementary brands, each with its distinctive signature:·         GVQ Canada·         The Agency – travel advisors·         Imagine Events & Shows ·         Ugo.voyage·         Expression Voyages·         Avenue BookingIN ADDITION TO A FULL-TIME, PERMANENT POSITION AT THE QUEBEC HEAD OFFICE, GVQ OFFERS:<ul class="list-node"><li>Group insurance plans including an annual health management account of $300 to $1000 and a dental plan</li><li>Significant discounts on travel</li><li>A profit-sharing plan (RPP)</li><li>An office environment that combines relaxation and professionalism, close to public transport</li><li>Additional annual leave and sick days</li><li>An extremely active social club!</li></ul>THE MANDATE:Under the authority of the Executive Vice President, the Production Director – Private Groups carries the commercial and financial performance of all private group products of Groupe Voyages Québec. The incumbent leads two production poles – incoming (GVQ Canada) as well as customized groups in America, International, and Cruises – whose mission is to convert leads forwarded by the sales teams into won and profitable trips. For each file, a submission must be built, defended, and won, often in competition with other travel operators. Production for private groups resembles a true business process: tour operators act as specialist consultants who must understand the request of each client, design a perfectly tailored and competitive offer, and then defend their submission with professionalism. The client is at the center — it is they who dictate the pace, and it is by responding better than others to their request that GVQ wins the mandates. This role is aimed at an experienced manager capable of instilling this conversion culture, driving the profitability of files as well as the product portfolio, structuring high-level teams, and transforming the production function into a true engine of growth and profitability. This is exercised in close collaboration with the private groups sales management, GVQ purchasing, and the committee responsible for major projects, production, and shows. YOUR MAIN RESPONSIBILITIES:Submission Conversion and Client Orientation<ul class="list-node"><li>Maximize the conversion rate of submissions from leads received from sales teams</li><li>Ensure that each submission is personalized, competitive, and perfectly aligned with the client's request</li><li>Coach teams to defend and sell their submissions with confidence and professionalism</li><li>Systematically analyze both won and lost submissions to adjust approach, product, and pricing positioning</li></ul> Product Strategy and Market Insights<ul class="list-node"><li>Evolve private group offerings to remain differentiated, competitive, and aligned with demand trends</li><li>Anticipate emerging client needs and guide the development of new products</li><li>Align production with sales and marketing efforts around common objectives</li></ul> Leadership and Professionalization of Teams<ul class="list-node"><li>Supervise the two production supervisors, their teams of package designers, ongoing operations supervision, and after-sales/travel customer service</li><li>Develop package designers' expertise as high-level specialist consultants, able to technically sell their submission</li><li>Instill a culture of performance, customer service, and conversion</li><li>Ensure the mobilization and retention of the teams under their responsibility</li></ul> Operational Excellence and Quality of Delivered Products<ul class="list-node"><li>Ensure smooth operations and the impeccable delivery of products won in submissions</li><li>Ensure consistency between the submitted offer, designed product, and delivered experience on the ground</li><li>Integrate the client's voice into the continuous evolution of the offer</li></ul> Profitability, Margins, and Financial Management<ul class="list-node"><li>Ensure adherence to target margins for each submission and the overall profitability of the product portfolio</li><li>Arbitrate between price, margin, and competitiveness to maximize the value of each file without compromising the conversion rate</li><li>Optimize production turnaround times for submissions — response speed being a key conversion factor</li><li>Implement financial and operational indicators to pilot direction: conversion rate, margin per file, overall margin, profitability by segment, velocity</li></ul> Partnerships and Strategic Collaboration<ul class="list-node"><li>Collaborate with GVQ purchasing (hotels, coaches, flights, cruises) to optimize supplier agreements and submission competitiveness</li><li>Actively contribute to the committee in charge of major projects, production, and shows</li><li>Support the development and evolution of the company's strategic partnerships </li></ul>WHY GVQ:More than 250 full-time employees and as many contractual collaborators bring this ecosystem to life, driven by a shared passion: creating unique and unforgettable travel experiences. Joining GVQ means becoming part of a rapidly expanding Quebec company, where strategic ambition meets the warmth of a family culture and where every executive has a direct impact on the organization's evolution.

Production Director – Private Groups

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Groupe Voyages Québec

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