Front Desk Director

We are seeking a passionate Front Desk Director to oversee our team and ensure exceptional guest service under the supervision of the General Manager. You will guarantee high-quality service by managing operations efficiently and planning reception activities. Your ability to anticipate guests' needs, resolve issues quickly, and collaborate with other departments will be essential. With a keen sense of listening and organization, you will ensure the implementation of service standards and provide inspiring leadership to your team 

WHAT YOU’LL DO 

• Coordinate and oversee all reception activities (Concierge, Valet, and Reception). 

• Supervise, support, motivate, and engage your team. 

• Establish and maintain close working relationships with all hotel departments to ensure maximum cooperation and productivity. 

• Foster a culture of discretion and ensure the confidentiality of guest information. 

• Ensure guest satisfaction during and after service delivery. 

• Ensure that all service areas are equipped with the necessary tools for the smooth operation of the reception service (e.g., computer systems). 

• Participate in management meetings. 

• Produce various reports. 

• Ensure compliance with the policies and procedures established by management related to guest reception and service within the department. 

• Work closely with the reservations and revenue departments to maximize occupancy and revenue. 

• Oversee the recruitment of qualified staff. 

• Develop work schedules based on operational needs. 

Other tasks may be assigned, and so we’re counting on your flexibility and resourcefulness! 

WHAT’S IN IT FOR YOU 

• A unique opportunity to lead the service teams of one of Montreal’s most renowned establishments, recognized both locally and internationally. 

• A luxurious and upscale environment just steps from a metro station in the heart of Old Montreal. 

• Competitive salary and rewards that recognize excellence and positive behaviors that reflect our purpose and values. 

• Access to a Meal program. 

• An environment where work-life balance is encouraged. 

• An exceptional 50% discount at all Corner Collection locations for you and your loved ones. 

• Many opportunities to progress and reach your full potential – we’re growing, and we want passionate, motivated people to grow with us. 

• Discounts on the STM Opus monthly pass. 

• Access to a group insurance program and group RRSP with employer contribution for full-time Corner team members. 

• Access to a recognition program, festive events, and team-building activities. 

WHAT WE’RE LOOKING FOR 

• You have a background in hospitality or significant experience of at least 2-3 years in a similar position.  

• You have an excellent knowledge of the local area and tourist attractions. 

• You are proficient in Microsoft Office Suite and familiar with a hotel management software, such as Opera (or equivalent). 

• You have the energy, stamina, and availability for this demanding role, with flexible hours including evenings, weekends, and holidays. 

• You are bilingual in French and English for effective communication with an international clientele. 

• You consistently maintain exemplary service standards. 

• You are passionate, friendly, and professional, with a positive attitude and contagious enthusiasm. 

• You embody a culture focused on excellence, accountability, and collaboration. 

• Your natural leadership inspires and positively impacts those around you. 

• You are disciplined and process-oriented, capable of working calmly in all situations. 

• You create a welcoming environment for our guests, colleagues, and the community. 

• You are committed to providing personalized and memorable service that builds guest loyalty.