Front desk agent

Job description

The main function of the reception agent is the tasks directly linked to the stay of the customers, that is to say: making room reservations, welcoming customers on their arrival and during the stay, giving information on the establishment and its services, as well as on the region's tourist attractions, sell and coordinate the various services of the establishment. The front desk clerk must also handle first level complaints.

Availability and flexibility, rigor and team spirit are essential criteria for a job as a receptionist. It is essential to have a sense of detail and a good interpersonal skills for contact with customers. The front desk clerk should have a keen sense of initiative and be able to remain calm under pressure.

The front desk clerk position requires working mornings, evenings, weekends and holidays (may include nights). The organization of work may vary depending on the occupancy rate of the hotel and the tourist season.

Requirements

Aptitude for sales and customer service.

Easy to communicate orally and in writing.

Stress tolerance.

Sense of initiative.

Sense of organization and attention to detail.

Autonomy, dynamism, interpersonal skills, courtesy.

Versatility.

Professional attitude and behavior (aptitudes for teamwork, honesty, sense of responsibility, diligence and punctuality, etc.)

Be in good physical shape (position that requires working standing during 8-hour shifts)

Be able to lift loads of 25kg (50lbs) and more. (suitcases, boxes, etc.)

1 year experience in hotel reception is an asset

Bilingual written and spoken (French and English) (Mandatory). Fluency in other languages ​​is an advantage.

Able to work variable hours (morning, evening, night, weekends and holidays).

Ability to conduct monetary transactions

Knowledge of hotel management software and computer skills. 

Knowledge of tourist attractions in Montreal and the surrounding area.