Front Desk AgentFront Desk Agent

<p>Located at the foot of the ski slopes and surrounded by nature, Residence Inn by Marriott Bromont is a ski-in/ski-out hotel that opened in January 2026 and is designed for extended stays. Residence Inn by Marriott Bromont offers a unique work environment where comfort, simplicity, and quality of life come together.</p> <p>Working at Residence Inn by Marriott Bromont means being part of a young, motivated, and welcoming team in a modern setting inspired by Nordic architecture and a respect for nature. Here, every team member plays an important role in creating an exceptional guest experience, in both summer and winter. If you love the great outdoors, thoughtful service, and teamwork, this is the perfect place for you!</p> <h2>WHAT WE OFFER</h2> <ul> <li> <p>A dynamic, collaborative work environment at the heart of the region’s sporting and cultural events.</p> </li> <li> <p>Comprehensive training, including online videos covering Marriott systems and values, a virtual procedures manual, and one-on-one training with a team member to help you get started.</p> </li> <li> <p>Uniform provided.</p> </li> <li> <p>A comprehensive employee benefits package (full-time positions).</p> </li> <li> <p>A workplace that values work-life balance.</p> </li> <li> <p>Exclusive rates at Marriott-branded hotels worldwide.</p> </li> <li> <p>Discounts on mountain activities, at Cabiin Restaurant, and with other local partners.</p> </li> <li> <p>Real opportunities for career advancement and professional development.</p> </li> <li> <p>Employee referral program (earn up to $250).</p> </li> </ul> <h2>YOUR ROLE</h2> <p>As a Front Desk Agent, you will assist guests throughout their stay, from arrival to departure. You will ensure consistently high-quality customer service while adhering to the standards and service expectations of the Marriott brand.</p> <h2>KEY RESPONSIBILITIES</h2> <ul> <li> <p>Welcome guests and complete check-in and check-out procedures efficiently and professionally.</p> </li> <li> <p>Make, modify, and cancel reservations, and inform guests of hotel policies.</p> </li> <li> <p>Communicate information regarding room status, VIPs, Marriott Bonvoy members, priorities, early arrivals, late departures, and other guest requests to the relevant departments.</p> </li> <li> <p>Review and adjust charges posted to guest accounts and handle cash transactions accurately.</p> </li> </ul> <h2>THE IDEAL CANDIDATE</h2> <ul> <li> <p>Excellent customer service skills.</p> </li> <li> <p>Strong initiative, attention to detail, and ability to work independently.</p> </li> <li> <p>Ability to work under pressure, solve problems, and use computer systems effectively.</p> </li> <li> <p>Previous hotel experience is an asset. No hotel experience? No problem! We provide the training you need to succeed.</p> </li> </ul> <p><em>The use of gender-specific terms in this posting is intended solely to simplify the text and is not discriminatory.</em></p>