Assistant Hotel ManagerAssistant Hotel Manager

<h2 class="heading-node"><strong>About Us</strong></h2><p class="text-node">Located near Montréal-Trudeau International Airport, the DoubleTree by Hilton Montréal Airport is a 169-room hotel, including 6 suites, offering a comprehensive experience to its business, leisure, and group clientele. Our hotel includes meeting and banquet rooms, a restaurant, a bar, a pool, and a fitness room.</p><p class="text-node">&nbsp;</p><p class="text-node">We are looking for a <strong>dynamically engaged, motivating, and results-oriented Assistant Hotel Manager</strong> who wishes to play a key role in the daily operations of the property and actively contribute to its success. Are you a ground-level leader passionate about hospitality and recognized for your ability to engage teams, solve problems, and provide an exceptional customer experience? We want to meet you!</p><p class="text-node">&nbsp;</p><p class="text-node"><strong>Your Role</strong></p><p class="text-node">&nbsp;</p><p class="text-node">Reporting to the General Manager, you will actively participate in the overall management of the property. You will ensure coordination of daily operations, oversee teams, and maintain quality standards while contributing to operational efficiency, cost control, and hotel profitability.</p><p class="text-node">In close collaboration with general management and various departments, you will ensure the smooth functioning of the property, employee development, and customer satisfaction.</p><p class="text-node">&nbsp;</p><p class="text-node"><strong>Main Responsibilities</strong></p><p class="text-node">&nbsp;</p><p class="text-node"><strong>Operations Management</strong></p><ul class="list-node"><li><p class="text-node">Coordinate, supervise, and support daily operations to ensure the smooth functioning of the entire property.</p></li><li><p class="text-node">Maintain an active presence in the field and respond quickly to operational issues.</p></li><li><p class="text-node">Conduct regular hotel tours to ensure cleanliness, maintenance, safety, and overall presentation of the premises.</p></li><li><p class="text-node">Ensure uniform application of internal procedures and Hilton brand standards.</p></li><li><p class="text-node">Closely collaborate with department heads to ensure effective communication and optimal coordination of activities.</p></li><li><p class="text-node">Participate in the continuous improvement of processes and work methods.</p></li></ul><p class="text-node">&nbsp;</p><p class="text-node"><strong>Leadership and Human Resource Management</strong></p><ul class="list-node"><li><p class="text-node">Guide, engage, and support teams to maintain a positive, professional, and collaborative work environment.</p></li><li><p class="text-node">Participate in scheduling planning and closely monitor worked hours and labor costs.</p></li><li><p class="text-node">Assist employees in their training, onboarding, and the application of work procedures.</p></li><li><p class="text-node">Intervene in managing sensitive situations, conflicts, and performance issues, in collaboration with general management.</p></li><li><p class="text-node">Promote a culture of accountability, communication, and exemplary customer service.</p></li><li><p class="text-node">Support general management in managing and supervising staff activities.</p></li></ul><p class="text-node">&nbsp;</p><p class="text-node"><strong>Customer Experience and Service Quality</strong></p><ul class="list-node"><li><p class="text-node">Ensure that every customer receives an experience that meets Hilton's quality standards.</p></li><li><p class="text-node">Follow up on feedback, complaints, and special situations, and implement necessary corrective actions.</p></li><li><p class="text-node">Intervene with customers when situations require it and ensure appropriate follow-up after service delivery.</p></li><li><p class="text-node">Promote a proactive approach to customer service and encourage teams to exceed customer expectations.</p></li></ul><p class="text-node">&nbsp;</p><p class="text-node"><strong>Administrative and Financial Management</strong></p><ul class="list-node"><li><p class="text-node">Assist in monitoring accounts receivable and resolving outstanding billing issues.</p></li><li><p class="text-node">Ensure oversight of administrative and operational supply inventories.</p></li><li><p class="text-node">Contribute to expense control and effective use of the property’s resources.</p></li><li><p class="text-node">Perform required administrative follow-ups and ensure the accuracy of information and reports relevant to your responsibilities.</p></li><li><p class="text-node">Support general management in monitoring the operational and financial performance of the hotel.</p></li></ul><p class="text-node">&nbsp;</p><p class="text-node"><strong>Health, Safety, and Compliance</strong></p><ul class="list-node"><li><p class="text-node">Ensure compliance with internal policies, health and safety standards, and emergency procedures.</p></li><li><p class="text-node">Contribute to maintaining a safe environment for customers, employees, and visitors.</p></li><li><p class="text-node">Ensure that teams are aware of and apply current procedures and standards.</p></li></ul><p class="text-node">&nbsp;</p><p class="text-node"><strong>Operational Involvement</strong></p><ul class="list-node"><li><p class="text-node">Be present on the ground and assist teams when operations require it.</p></li><li><p class="text-node">Demonstrate versatility and intervene in different departments as needed by the property.</p></li><li><p class="text-node">Assume any other related responsibilities contributing to the smooth operation of the hotel.</p></li></ul><p class="text-node">&nbsp;</p><p class="text-node"><strong>Desired Profile</strong></p><p class="text-node">We are looking for someone who stands out for their leadership, organizational skills, and ability to manage multiple priorities in a dynamic hotel environment.</p><p class="text-node"></p>