Roberto

My name is Roberto, and I am a dedicated professional with over 12 years of experience in the hospitality industry. I began my career at the front desk, where I consistently gave 110% as the first point of contact, ensuring every guest’s experience was positive from arrival to departure. Currently, as a Front Office Manager, I oversee the front desk operations. I allocate my time approximately 90% to administrative responsibilities, ensuring all aspects of the front desk run efficiently, and 10% to delivering exceptional customer service. I make it a point to engage with guests personally by walking through the lobby, checking in on their stay, and offering any assistance or recommendations to enhance their experience. 
As I'm a firm believer that anything can be fixed with simple communication and follow up.