How a Leader’s Behavior Affects Team Members

When I worked at Countrywide/Bank of America, I worked under one of the harshest middle-managers in the company. My boss Rhonda was known throughout the company as a stickler to the rules who chose manuals and numbers over people. I spent a lot of time with her behind closed doors, working on priority projects that remained hidden from the average worker—I sat behind the curtains of Oz, helping to operate the gears and pulleys of one of the largest fraudulent machines in human history. How Rhonda convinced an honest and hardworking man to lend a hand in perpetrating widespread financial crimes for the largest bank in the United States illustrated to me how a leader’s behavior affects team members.

Trickle Down Effect

When left to my own devices, I’m a good-natured, mild-mannered person; I never wish anyone any intentional harm. I was really a really good student in school, but I never really had much passion for anything in life. I loved music, but I was turned off to the industry. I ended up working in the mortgage industry for a subsidiary of Countrywide Home Loans. Having only rented up until that point, I didn’t know much about the company I started my career with.

The atmosphere at Countrywide leading up to their bankruptcy and the subsequent financial crisis was interesting—everyone threw money around like it was water. There were expensive dinners, bonuses, and perks given to everyone. We were a well-oiled machine, and everyone was all smiles. This is because executives were making a killing at the expense of the American public. This led to bonuses and corporate spending accounts being handed out to middle-management, keeping them happy with what they do. On the bottom of the corporate ladder, temps and entry-level schmucks were forced to carry out the marching orders, oblivious that behind the shiny surface lay a mountain of deceit.

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