Front desk supervisor

Work place: 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8

Status: Part-time

Salary: From $24.50 to $26.00 per hour, depending on experience

Located at the entrance of Quebec City, near the main bridges and highways, Travelodge Quebec is easily accessible. Whether you're coming to develop your transferable skills or to build a career, you'll appreciate this dynamic team.

Reporting to the Front Desk Manager, the Front Desk Supervisor is responsible for overseeing the daily operations of the hotel's front desk and leading and supporting the receptionist team to ensure high-quality customer service.

Responsibilities:

• Supervise front desk activities, including check-ins, check-outs, guest special requests, and reservations.
• Provide exceptional customer service by welcoming guests, addressing their inquiries, and professionally resolving any issues.
• Guide, train, and mentor the front desk team, ensuring adherence to service standards and hotel policies.
• Coordinate with other departments to ensure smooth communication and effective problem resolution.
• Handle guest complaints proactively and reactively to ensure satisfaction during and after their stay.
• Ensure compliance with check-in and check-out procedures, as well as security and confidentiality policies.
• Perform administrative tasks, such as compiling reports, maintaining records, and managing billing.
• Maintain a clean, organized, and welcoming front desk environment.

Requirements:

• College diploma in Hospitality Management (an asset).
• Experience in hotel front desk operations.
• Excellent communication and customer service skills.
• Strong leadership abilities and the capability to motivate and develop a team.
• Ability to work under pressure and handle delicate situations.
• Strong organizational skills and attention to detail.
• Proficiency in hotel management systems and computer tools.
• Knowledge of standard operating procedures in the hospitality industry.

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international client.

Who we are:

Tidan is a hotel and real estate group that has been in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

In addition to competitive salaries, we offer social benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to health professionals through the employee assistance program. You have personal days and vacation time that are scheduled according to the department and hotel you are joining. A bonus is also provided through our referral program and much more.

We believe in teamwork and are committed to creating a highly performing team, whether through training or by solidifying team relationships. We admire our employees who take on professional challenges and support them in their achievement. Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate industry, there is a place for you.