Spa Massage Therapist

About the role:

The massage therapist at the Guerlain Spa warmly welcomes guests and delivers high-end massage treatments in accordance with brand standards and hygiene protocols. They ensure an exceptional guest experience by maintaining the quality, safety, and satisfaction of each treatment, while working collaboratively with the spa team.

What you will do:

•         Warmly welcome and take care of each guest upon arrival;

•         Perform massage treatments in accordance with the brand’s established standards;

•         Prepare treatment rooms and organize all equipment and products provided;

•         Ensure the quality of each treatment while prioritizing the guest’s safety;

•         Maintain a high standard of work and consistently strive for guest satisfaction;

•         Be responsible for setting up the treatment rooms assigned;

•         Contribute to the achievement of the spa’s goals;

•         Participate in internal training sessions and apply learnings on the floor;

•         Demonstrate a high level of ethics, integrity, and professionalism at all times;

•         Work harmoniously with colleagues and supervisors;

•         Perform any other duties related to the role.

What you bring:

•         Previous experience of 2 to 3 years in a similar position;

•         Professional training in massage therapy with membership in a recognized association, as well as a college diploma in Hospitality Management (preferred but not required if the candidate has relevant experience in massage therapy or a related field);

•         Good communication skills in french; an intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively.

•         Proficiency in English is required, as the candidate will regularly interact with a primarily English-speaking clientele;

•         Excellent understanding of how various spa services operate, including benefits, indications, and contraindications;

•         Ability to promote treatments and services without coming across as overly sales-driven;

•         Strong stress management skills and the ability to handle pressure in a positive and effective manner;

•         Strong team spirit and ability to collaborate effectively;

•         Interest in and ability to provide exceptional service to our guests;

•         Excellent interpersonal skills to meet the expectations of a high-end clientele;

•         Maintain a professional appearance and conduct oneself with maturity and integrity at all times;

•         Be organized, detail-oriented, and resourceful.

What we offer:

·         Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

·         Discounts at MARCUS Restaurant and the Guerlain Spa.

·         Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

·         Complimentary meals per shift at Café 1440.

·         Employer-contributed retirement plan.

·         Paid vacation plus two additional floating holidays per year.

·         Strong training and development programs.

·         Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

·         And more!