Residential Concierge (Part time)

About the role:

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies. 

 

What you will do:

•         Handle all interactions with residents with the highest level of hospitality and professionalism, accommodating special requests when possible; resolve resident complaints; assist residents with information regarding residence/hotel services, hours of operation, key residence or hotel personnel, internal events, directions, etc. Respond to all resident inquiries accurately and promptly, providing recommendations based on local knowledge and residence practices.

•         Accurately and promptly handle incoming and outgoing packages, faxes, messages, and emails; store and retrieve residents’ packages, groceries, luggage, dry cleaning, and flowers.

•         Manage and grant access to buildings and units for all vendors/contractors/service providers/guests upon authorization; participate in scheduling vendors/contractors, verify identities, and provide appropriate access to owners’ vendors/contractors/service providers. Monitor access to entry doors and elevators.

•         Ensure safety and prevent unauthorized access during the night; conduct 1–2 rounds of the residential public areas during the shift.

•         Verify that all materials and information on restaurants, museums, attractions, maps, and other local points of interest are current and up to date. Be knowledgeable about local activities (theatre, sports, concerts, shows, special exhibits, tours) and build strong relationships with providers to offer information, tickets, and reservations to residents.

•         Update owner profiles by entering any relevant information.

•         Use various software systems to accurately log resident requests (e.g., technical or housekeeping requests), and ensure correct billing.

•         Monitor the fire alarm panel and respond to emergency situations, such as providing emergency personnel (firefighters, paramedics, etc.) access to the premises.

•         Coordinate elevator reservations for move-ins and move-outs after the initial occupancy period.

•         Work harmoniously and professionally with colleagues and supervisors.

•         Assist Residential Services Attendants with their duties and responsibilities in their absence or during peak periods.

•         Work closely with hotel staff, including the night team, to ensure smooth handling of resident deliveries, reservations, special requests, and to maintain overall building security.

•  Perform any other related tasks or projects as requested by the Director of Residences or hotel management.

What you bring:

·         Good communication skills in French; An intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience.

·         Post-secondary education is preferred; 

·         One (1) to three (3) years of concierge experience in a luxury environment; 

·         Previous Four Seasons concierge experience is preferred; 

·         Excellent communication skills; 

·         Available to work any shift, including morning, afternoon, evening and overnight; 

·         Ability to use variety of software; 

 

What we offer:

·         Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

·         Discounts at MARCUS Restaurant and the Guerlain Spa.

·         Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

·         Complimentary meals per shift at Café 1440.

·         Employer-contributed retirement plan.

·         Paid vacation plus two additional floating holidays per year.

·         Strong training and development programs.

·         Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).

·         And more!