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Sales Manager

Job details

Full time

Hospitality

Montreal, QC, Canada

Company

Four Seasons Hôtel Montréal logo

Four Seasons Hôtel Montréal

9 jobs available

Job description

<p class="text-node"><strong>Sales Manager&nbsp;-&nbsp;Travel Industry</strong>&nbsp;</p><p class="text-node">&nbsp;</p><p class="text-node">Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.&nbsp;</p><p class="text-node">&nbsp;</p><p class="text-node"><strong>About Four Seasons Hôtel Montreal:</strong>&nbsp;</p><p class="text-node">Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.&nbsp;</p><p class="text-node"></p><p class="text-node"><strong>About the role:</strong>&nbsp;</p><p class="text-node">As the Sales Manager - Travel Industry, you play a key role in driving leisure travel business and expanding the hotel’s presence within the luxury travel market. You&nbsp;are&nbsp;responsible for&nbsp;building and&nbsp;maintaining&nbsp;strong relationships with travel advisors, agencies, and preferred partner networks to generate bookings and increase revenue. Working closely with the Sales, Marketing, Reservations, and Operations teams, you&nbsp;identify&nbsp;new business opportunities, promote the hotel’s offerings, and deliver exceptional service to our travel partners. Through your industry&nbsp;expertise,&nbsp;relationship-building skills, and results-driven approach, you contribute to positioning Four Seasons Hotel Montreal as a premier destination for luxury travelers worldwide.&nbsp;</p><p class="text-node">&nbsp;</p><p class="text-node"><strong>What&nbsp;you&nbsp;will&nbsp;do:</strong>&nbsp;</p><ul class="list-node"><li><p class="text-node">Actively&nbsp;solicit&nbsp;new business and respond to inquiries&nbsp;in order to&nbsp;confirm profitable events and meet&nbsp;quarterly&nbsp;sales&nbsp;targets.&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Conduct&nbsp;site&nbsp;visits&nbsp;with&nbsp;potential&nbsp;clients&nbsp;with&nbsp;a focus on the&nbsp;facilities&nbsp;and services&nbsp;offered&nbsp;by the&nbsp;hotel;&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Finalize&nbsp;the&nbsp;requirements&nbsp;of&nbsp;confirmed&nbsp;bookings&nbsp;while&nbsp;maximizing&nbsp;revenue&nbsp;potential&nbsp;by up-selling&nbsp;and&nbsp;ensuring&nbsp;effective&nbsp;written&nbsp;communication (group&nbsp;summaries, BEO,&nbsp;daily&nbsp;reports)&nbsp;with&nbsp;all&nbsp;departments&nbsp;for the&nbsp;success&nbsp;of the&nbsp;event;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Ensure the careful execution of group events by coordinating all the necessary services of the&nbsp;various&nbsp;departments&nbsp;involved&nbsp;which&nbsp;include,&nbsp;among&nbsp;others:&nbsp;arrival&nbsp;and&nbsp;departure&nbsp;of guests, room&nbsp;assembly,&nbsp;audio-visual&nbsp;needs,&nbsp;individual&nbsp;special&nbsp;requests,&nbsp;diagrams,&nbsp;special&nbsp;events&nbsp;and means of&nbsp;transport&nbsp;to the&nbsp;hotel;&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Ensure open communication and follow up regularly with all departments involved&nbsp;in order to&nbsp;meet&nbsp;the&nbsp;clients&nbsp;requirements;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Communicate&nbsp;frequently&nbsp;with the group organizer to meet and exceed customer expectations;&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Create and place purchase orders for the events involved to&nbsp;facilitate&nbsp;inventory,&nbsp;planning&nbsp;and&nbsp;scheduling&nbsp;of&nbsp;employees&nbsp;for the&nbsp;day&nbsp;of the&nbsp;event;&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Attend and&nbsp;participate&nbsp;in banquet meetings and the weekly "Resume Reviews” meeting to review all&nbsp;event&nbsp;details&nbsp;and&nbsp;take&nbsp;note of&nbsp;any&nbsp;last-minute changes.&nbsp;Then,&nbsp;inform&nbsp;all relevant&nbsp;departments&nbsp;of&nbsp;any&nbsp;additions or&nbsp;removals&nbsp;to the initial planning of the groups;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Coordinate&nbsp;and plan&nbsp;pre-event&nbsp;meetings&nbsp;before&nbsp;the&nbsp;day&nbsp;of&nbsp;arrival&nbsp;of the&nbsp;group's&nbsp;guests;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Collect the deposit for payment and&nbsp;validate&nbsp;with the person in charge of the group that they&nbsp;respect the minimums&nbsp;established&nbsp;by the contract for food and drinks;&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Review&nbsp;all&nbsp;function&nbsp;spaces&nbsp;with&nbsp;the Banquet Manager;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Welcome&nbsp;customers&nbsp;on the&nbsp;day&nbsp;of the&nbsp;event&nbsp;and&nbsp;monitor&nbsp;the&nbsp;progress&nbsp;as&nbsp;needed;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Schedule a post-event&nbsp;meeting&nbsp;with&nbsp;the group leader to&nbsp;ensure&nbsp;their&nbsp;satisfaction;&nbsp;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Perform&nbsp;any&nbsp;other&nbsp;related&nbsp;tasks.&nbsp;</p></li></ul><p class="text-node"></p>

Requirements

<p class="text-node"><strong>What&nbsp;you&nbsp;bring:</strong>&nbsp;</p><ul class="list-node"><li><p class="text-node">Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure and&nbsp;manages&nbsp;tasks&nbsp;positively&nbsp;and&nbsp;effectively;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Be&nbsp;comfortable&nbsp;in a fast-paced&nbsp;environment;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Comprehensive&nbsp;understanding&nbsp;of&nbsp;hotel&nbsp;event&nbsp;planning and banquets;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Demonstrate&nbsp;a&nbsp;very&nbsp;good&nbsp;team&nbsp;spirit;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Interest and ability to provide outstanding service to our internal, external customers and our&nbsp;suppliers;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Maintain&nbsp;a&nbsp;professional&nbsp;appearance&nbsp;and&nbsp;behave&nbsp;in a mature&nbsp;manner&nbsp;and&nbsp;with&nbsp;integrity&nbsp;at all times,&nbsp;including&nbsp;outside&nbsp;the&nbsp;hotel&nbsp;while&nbsp;on business;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Attention to&nbsp;detail&nbsp;and&nbsp;ability&nbsp;to&nbsp;multitask&nbsp;in a&nbsp;dynamic&nbsp;environment;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Be&nbsp;organized,&nbsp;meticulous&nbsp;and&nbsp;resourceful;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Demonstrate&nbsp;creativity&nbsp;and initiative;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Strong computer&nbsp;skills,&nbsp;including&nbsp;a&nbsp;working&nbsp;knowledge&nbsp;of MS Word, Excel, Publisher and Power&nbsp;Point, Adobe,&nbsp;Oulook, Golden Sales and Catering and Opera PMS,&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">Ability&nbsp;to&nbsp;work&nbsp;long and&nbsp;irregular&nbsp;hours,&nbsp;weekends&nbsp;and&nbsp;evenings;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">3&nbsp;years’&nbsp;experience&nbsp;in a&nbsp;similar&nbsp;position;&nbsp;</p></li></ul><ul class="list-node"><li><p class="text-node">College&nbsp;diploma&nbsp;in&nbsp;hotel&nbsp;management,&nbsp;administration&nbsp;or&nbsp;related&nbsp;field;&nbsp;</p></li></ul><p class="text-node"></p>

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