<p>The
Courtyard Marriott is located in the heart of Montreal, near the
Palais des congrès, a few minutes from the most famous underground city in the
world, Place des Arts, shops and boutiques on the effervescent rue Ste-Catherine
and the Old -Montreal. The hotel offers 212 spacious rooms, conference rooms,
indoor swimming pool and whirlpool, exercise room as well as a restaurant,
lounge bar and Illy café counter.</p>
<p></p>
<p> </p>
<p>JOB
OVERVIEW</p>
<p></p>
<p>Under
the supervision of the Guest services manager, the Night Auditor is responsible
for welcoming customers during the night, customer service and front desk
operations as well as administrative closing and preparation of reports. </p>
<p></p>
<p> </p>
<p>MAIN
RESPONSIBILITIES</p>
<p></p>
<p>•
Carry out
arrivals and departures of customers in an efficient and professional manner.</p>
<p></p>
<p>•
Know the city and its attractions. Inform clients about cultural activities and
other attractions.</p>
<p></p>
<p>•
Handle complaints in a positive and professional manner.</p>
<p></p>
<p>•
Maintain a high level of customer service.</p>
<p></p>
<p>•
Perform all accounting tasks for the night audit and complete daily reports.</p>
<p></p>
<p>•
Follow the procedures and policies established by the hotel.</p>
<p></p>
<p>•
Reconcile deposits, credit and debit card transactions</p>
<p></p>
<p>•
Perform the day's shutdown in the system.</p>
<p></p>
<p>•
Plan and organize reservations from e-mail, phone calls, fax and websites while
maintaining up-to-date records of available rooms.</p>
<p></p>
<p>•
Ensure the safety of the environment and guests at night.</p>
<p></p>
<p>•
Make all important decisions in an emergency.</p>
<p></p>
<p>•
Forward special customer requests that could not be processed to the front desk
supervisor who takes over.</p>
<p></p>
<p>•
Use discretion and respect the confidentiality of guests.</p>
<p></p>
<p>•
Perform any other related task with enthusiasm.</p>
<p></p>
Interested?
Apply to this job
