Hotel Operations Coordinator

Location: 1808 Sherbrooke Street West, Montreal, QC H3H 1E4
Status: Full-time
Salary: Starting at $55,000 per year

Tidan is a hotel and real estate group that has been in business for 55 years, with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, please visit our website: https://www.tidan.com/fr/.

Reporting to the Director of Operations, the Junior Coordinator is responsible for tracking, documenting, and supporting the progress of various projects. The incumbent contributes to the smooth organization of activities while gaining exposure to the hotel environment and its specific operational realities. If you are organized, motivated, and able to effectively manage multiple projects simultaneously, we invite you to apply for this stimulating opportunity.

Key Responsibilities:

• Prepare and follow up on meetings: agendas, minutes, and action items.

• Track requests from senior management and ensure deadlines are met.

• Manage documentation and reporting: training materials, dashboards, and recurring reports.

• Organize and maintain filing and record-keeping systems.

• Manage emails and correspondence; prioritize and distribute communications.

• Support project implementation: task tracking, coordination of teams and vendors.

• Maintain and develop operational procedures (SOPs), change logs, and project documentation.

• Coordinate renovation and design projects: monitor timelines, quotes, specifications, and samples.

• Support revenue management initiatives: meetings, Opera/RMS data tracking, and implementation preparation.

• Assist with social media management: content calendar, publications, and approvals.

• Occasional travel to properties may be required.

Requirements:

• Strong ability to coordinate operations and ensure follow-up on action items.

• Ability to manage multiple requests simultaneously and communicate effectively with various stakeholders.

• Proficiency in meeting support: preparing agendas, drafting minutes, and tracking action items.

• Solid experience in documentation and systems management: SOPs, templates, change logs, and version control.

• Ability to create and maintain dashboards and summary reports (Excel / Google Sheets).

• Excellent written communication skills, with the ability to draft clear and professional emails and follow up diplomatically.

• Comfortable collaborating with internal teams and external vendors.

• Knowledge or experience with hotel technologies and Opera/RMS system implementation.

• Experience in financial administration, purchasing, or renovation/design project coordination is an asset.

• A valid driver’s license and access to a vehicle are strongly preferred (or the ability to reliably travel between sites).

Experience

• 1 to 3 years of experience in the hospitality industry (front desk, sales coordination, administrative assistant, or similar role).

• Related sectors may include property management, multi-site commercial operations, facilities projects, office or project administration, provided the candidate can quickly adapt to the pace of the hospitality industry.

Languages

Bilingualism in French and English (spoken and written) is required in order to effectively serve an international clients.

Who are we:

The Tidan Hospitality and Real Estate Group is a dynamic organization of real estate and hospitality, headquartered in Montreal, Quebec, Canada. Since its founders purchased their first property in 1970, Tidan has assembled an extensive and diverse portfolio of self-managed income-generating properties in Canada and the United States. The portfolio includes office, retail, industrial, and residential buildings, as well as a group of affiliated hotels and one of the largest indoor tennis facilities in North America. Tidan has proudly applied its combined experience in the hospitality and construction sectors to the renovation of the prestigious Mount Stephen residence in Montreal's famous Golden Square Mile. To learn more about Tidan, visit our website: https://www.tidan.com/fr/