Guest Services Supervisor

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

About Four Seasons Hotêl Montreal:

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role:

*Due to local regulations, priority will be given to candidates who are authorized to work in Canada and are fluent in both French and English, spoken and written.

The Guest Service Supervisor supports daily operations with a focus on guest services (bellhop, doorman). Versatile and collaborative, they work across departments—housekeeping, spa, front desk, and reservations—to ensure a high-quality guest experience, adherence to hotel standards, and efficient planning aligned with business needs.

What you will do:

·Oversees daily team presence and performance across departments (front desk, guest services, spa, CORE, housekeeping), ensuring effective communication and operational follow-through.

·Manages guest services staff (bellhops, doormen), including baggage handling, lost/damaged luggage situations, and high-level service for guest requests and special needs.

· Supports and delivers staff training and coaching, conducts standards testing, and guides teams to meet or exceed performance benchmarks

· Handles guest complaints and requests with professionalism and promptness, ensuring exceptional service through all channels (in person, phone, chat).

· Maintains property cleanliness and safety, responds to emergencies, and upholds hygiene standards and local regulations at all times.

·Monitors payroll compliance and supply needs, ensures accurate timekeeping and timely ordering based on stock levels.

·  Leads by example, fostering teamwork, adhering to Four Seasons conduct policies, and stepping in to assist with any related tasks as needed.

What you bring:

· 1–2 years of experience in luxury hospitality in an operational supervisory role

·College diploma in a related field preferred

· Computer proficiency and strong knowledge of major front desk PMS systems are essential

·Strong communication skills

· Clear supervisory and leadership abilities

What we offer:

·Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).

· Discounts at MARCUS Restaurant and the Guerlain Spa.

· Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).

· Complimentary meals per shift at Café 1440.

· Employer-contributed retirement plan.

· Paid vacation plus two additional floating holidays per year.

· Strong training and development programs.

·Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).