Guest Service Agent

● Check-in and check-out, verify and detail arrivals and departures, and ensure that internal activities run smoothly.
● Respond with care and attention to all guest requests, using your individuality and creativity to constantly improve their experience.
● Respond to guests' requests courteously and efficiently, whether in person, by telephone or by email.
● Resolve guest issues and concerns in a proactive, satisfaction-oriented manner.
● Collaborate with other departments to provide relevant information that enables us to offer a personalized experience to our guests.

● Diploma in Hospitality, an asset
● Excellent oral and written communication skills
● Natural customer service orientation with a positive attitude
● Ability to handle difficult situations with professionalism and calm
● Strong listening skills to understand guest needs and preferences
● Good computer skills and experience with OPERA PMS, an asset