Guest Experience SupervisorGuest Experience Supervisor

<h3 class="heading-node"><strong>Work at the Westin Tremblant</strong></h3><p class="text-node">At the Westin Tremblant, the well-being of our guests and associates is at the core of everything we do. From the first contact, we are committed to providing a memorable experience that upholds the Westin brand standards. Our establishment offers a dynamic work environment where teamwork, collaboration, and service excellence are valued. We are looking for a dedicated and motivating person to join our operations team.</p><h3 class="heading-node"><strong>Job Description</strong></h3><p class="text-node">Reporting to the Guest Experience Director, the supervisor is responsible for coordinating the daily activities of the front desk and concierge. He/she plays a key role in mentoring the team, maintaining service standards, and ensuring the quality of the guest experience.</p><h3 class="heading-node"><strong>Main Responsibilities</strong></h3><ul class="list-node"><li><p class="text-node">Supervise the daily operations of the front desk (arrivals, departures, guest requests)</p></li><li><p class="text-node">Ensure an active presence on the ground, particularly during busy periods</p></li><li><p class="text-node">Guide, motivate, and support the front desk team</p></li><li><p class="text-node">Participate in work organization (scheduling, priorities, assignments)</p></li><li><p class="text-node">Monitor and analyze performance indicators (KPI) and propose corrective actions</p></li><li><p class="text-node">Ensure coordination with other departments, notably housekeeping</p></li><li><p class="text-node">Oversee the preparation and compliance of rooms for guest arrivals</p></li><li><p class="text-node">Ensure the smooth running of guests' stays and anticipate their needs</p></li><li><p class="text-node">Develop personalized and lasting relationships with clients</p></li><li><p class="text-node">Manage complex situations and ensure proactive resolution of issues</p></li><li><p class="text-node">Provide personalized recommendations and make reservations (activities, restaurants, transportation, etc.)</p></li><li><p class="text-node">Ensure the implementation of brand experience programs (Westin Family, RunWestin, ambassador, etc.)</p></li><li><p class="text-node">Ensure compliance with Westin brand standards</p></li><li><p class="text-node">Follow up on customer feedback and requests</p></li><li><p class="text-node">Respond to online reviews and contribute to hotel reputation management</p></li><li><p class="text-node">Identify and propose initiatives to enhance the guest experience</p></li></ul><h3 class="heading-node"></h3><p class="text-node"></p>