GENERAL MANAGER

A hotel property operating in Montreal is seeking a results-driven and competent General Manager to oversee the hotel’s operations.
This key leadership role is ideal for a dynamic, proactive, and highly organized individual with a solid background in hospitality management.

POSITION SUMMARY:

The General Manager is responsible for the overall operations of the hotel. He/she ensures the profitability of the property, the optimization of services, guest satisfaction, and the development and engagement of the teams. The position also plays a critical role in managing relationships with corporate and sports clientele while maintaining close oversight of internal and financial operations.

KEY RESPONSIBILITIES:

• Oversee all hotel operations: rooms, housekeeping, maintenance, front desk, etc.
• Supervise, support, and develop staff; recruit, train, and foster talent.
• Maintain a healthy, motivating, and professional work environment.
• Be present on the floor to ensure consistent service quality and respond to guest needs.
• Manage client relationships, especially corporate and sports accounts, by delivering attentive and personalized service.
• Work closely with housekeeping and maintenance teams to ensure a clean, functional, and welcoming environment.
• Manage accounts receivable, follow up on billing, payments, and client collections.
• Actively participate in budget development, cost control, and achieving financial targets.
• Ensure compliance with internal policies, quality standards, and regulatory requirements.
• Collaborate with ownership on continuous improvement, hotel positioning, and strategic development initiatives.

IDEAL CANDIDATE PROFILE:

• Experience in a senior hotel leadership role (General Management, Rooms Division, or equivalent).
• Fluent in both French and English, spoken and written.
• Strong leadership, initiative, and ability to manage priorities effectively.
• Proven skills in team management, problem-solving, and decision-making.
• Strong customer service orientation, attention to detail, and a drive for excellence.
• Proficient in MS Office (Excel, Word); knowledge of ADP is an asset.
• Experience in billing, credit, and collections is a plus.
• Excellent analytical, communication, and teamwork abilities.