<p>The Front Office Manager is responsible for ensuring the smooth operation of the reception, night audit, and all activities related to guest services. Key responsibilities include communicating operational needs, managing guest requests, handling guest complaints professionally, supervising staff, overseeing cleanliness and equipment maintenance, ensuring guest information confidentiality, budget management, human resources management, participating in management team meetings, and adhering to company standards.</p>
<p>To be eligible, candidates should have a post-secondary degree in hotel management or a related field and at least five years of experience in hotel management or customer service. Required skills include proficiency in both French and English (due to an international clientele), maintaining a professional demeanor, positive leadership, the ability to work under pressure, strong communication skills, basic financial data analysis, and proficiency in fundamental computer software.</p>
<p>Additional skills may include familiarity with ONQ (an asset), the ability to lift and move objects weighing between 10 to 25 pounds, and an understanding of safety and emergency procedures. Candidates should also excel in constructive interpersonal relations and conflict resolution at the workplace.</p>
<ul><li>*Our organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine gender in the text is for brevity and does not indicate discrimination based on gender, ethnicity, religion, sexual orientation, age, disability, or any other protected basis under provincial or federal laws.</li></ul>
