Front desk agentFront desk agent

<h2 class="heading-node">About Hilton Garden Inn Montréal Centre-Ville</h2><p class="text-node">The Hilton Garden Inn Montréal Centre-Ville is located near McGill University and just minutes away from the world-renowned Underground City. Visit the Place des Arts theatre or enjoy shopping along vibrant Sainte-Catherine Street. Stay in a modern room at this Montréal hotel and enjoy upscale services and amenities in an elegant setting.</p><p class="text-node">The Front Desk Agent is responsible for providing exceptional service to our guests by efficiently handling check-ins and check-outs while providing accurate information about the hotel and the city. The Front Desk Agent must also demonstrate strong listening skills in order to understand and resolve guest concerns or requests while maintaining a high level of professionalism at all times and performing any other duties related to the smooth operation of the Front Desk.</p><h2 class="heading-node"><strong>KEY RESPONSIBILITIES</strong></h2><ul class="list-node"><li><p class="text-node">Provide excellent service to our guests by warmly welcoming them, anticipating their needs, and sincerely thanking them;</p></li><li><p class="text-node">Warmly and efficiently handle guest check-ins and check-outs, reservations, modifications, and cancellations;</p></li><li><p class="text-node">Secure payment methods; verify and adjust billing as required;</p></li><li><p class="text-node">Count and secure the cash drawer at the beginning and end of each shift and ensure it remains secure at all times;</p></li><li><p class="text-node">Complete cash and closing reports in the computer system;</p></li><li><p class="text-node">Process all types of payments, adjustment vouchers, deposits, correction vouchers, and miscellaneous charges; provide change to guests upon request;</p></li><li><p class="text-node">Activate and file room keys;</p></li><li><p class="text-node">Produce and review daily reports and logs;</p></li><li><p class="text-node">Handle all guest requests and deliver messages;</p></li><li><p class="text-node">Provide guests with explanations and information regarding room features and supplies, hotel facilities, services, and operating hours;</p></li><li><p class="text-node">Provide information about the city and recommend activities and points of interest;</p></li><li><p class="text-node">Ensure that all outstanding requests or issues from the previous day are prioritized and resolved;</p></li><li><p class="text-node">Communicate clearly, professionally, and courteously;</p></li><li><p class="text-node">Answer the telephone using proper telephone etiquette;</p></li><li><p class="text-node">Develop and maintain positive working relationships with colleagues and support the team in achieving common goals;</p></li><li><p class="text-node">Inform management of any theft reported by a guest;</p></li><li><p class="text-node">Follow all company policies and procedures;</p></li><li><p class="text-node">Maintain the confidentiality of private and confidential information;</p></li><li><p class="text-node">Protect company assets;</p></li><li><p class="text-node">Report accidents, injuries, and unsafe working conditions to the manager on duty;</p></li><li><p class="text-node">Print contingency lists to maintain a record of all guests in the event of an emergency;</p></li><li><p class="text-node">Maintain a clean and professional appearance and wear the uniform according to company standards;</p></li><li><p class="text-node">Perform any other related duties as required.</p></li></ul><p class="text-node"><strong>BENEFITS OFFERED</strong></p><ul class="list-node"><li><p class="text-node">Group insurance*;</p></li><li><p class="text-node">Group retirement plan*;</p></li><li><p class="text-node">Access to all Hilton Team Member benefits, including hotel stays starting at US$35 per night at hotels around the world, for you, your family, and friends;</p></li><li><p class="text-node">50% discount on food at our restaurant and participating Hilton restaurants;</p></li><li><p class="text-node">Uniforms provided after the probationary period;</p></li><li><p class="text-node">Opportunities for rapid career growth within our company, which operates five hotels under some of the world's leading hotel brands, including Hilton, IHG, and Marriott;</p></li><li><p class="text-node">Unionized work environment;</p></li><li><p class="text-node">Salary established in accordance with the collective agreement: $25.19 per hour;</p></li><li><p class="text-node">Additional benefits such as paid birthday day, personal days, and vacation benefits.</p></li></ul><p class="text-node"></p>