Front Desk Supervisor

Supervise, lead, support and inspire Front Desk, Housekeeping, Maintenance, and Food & Beverage teams to deliver seamless operations and heartfelt, exceptional guest experiences—every guest, every time.

• Champion a culture of Hamptonality by creating a welcoming, friendly, and helpful environment for both guests and team members
• Oversee daily financial operations with accuracy and integrity, including reporting, audits, and cash handling
• Train, coach, and motivate team members to build an engaged, high-performing, and service-focused team
• Ensure consistent delivery of brand standards, operational procedures, and service excellence
• Support and guide daily operations across Front Desk, Housekeeping, and Food & Beverage, including inventory management
• Prepare and manage team schedules and payroll processes with attention to detail and fairness
• Stay hands-on by assisting at the Front Desk as needed to ensure smooth and efficient guest service
• Organize and oversee Front Desk operations, always striving to exceed guest expectations and drive satisfaction scores
• Personally connect with guests, especially those requiring special attention, including group bookings and customized stays
• Review daily reports, including night audit and financial summaries, ensuring accuracy and accountability
• Respond promptly and professionally to guest inquiries, feedback, and concerns across all communication channels
• Support team member success through involvement in recruitment, onboarding, training, coaching, and recognition
• Manage operational details such as branded materials, guest program: Hilton Honors, amenities, and internal initiatives that enhance the guest experience
• Collaborate with brand partners to maintain compliance with standards, inspections, and guest satisfaction programs
• Communicate clearly with the team through briefings and updates to keep everyone aligned and informed
• Work closely with all departments to create a one-team approach to delivering outstanding hospitality
• Lead by example by stepping in to support daily operations whenever needed
• Take on additional responsibilities with a proactive and positive attitude to support overall hotel success

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Job Requirements – What We’re Looking For

We’re looking for a dedicated and service-driven leader who brings both experience and a genuine passion for hospitality, and who is ready to support our team during key operational periods, including evenings and weekends.

Qualifications & Experience

• Diploma of College Studies (DEC) in Hotel Management, Tourism, or a related field, or equivalent hands-on experience
• Minimum of two (2) years of experience in hospitality or a related industry, including at least two (1) year in a supervisory or leadership role

Skills & Attributes

• Excellent command of spoken and written French; bilingualism (English/French) is considered a strong asset
• Experience working with hotel management systems (PMS) or similar operational software
• A true passion for delivering exceptional guest experiences with a “guest-first” mindset
• Strong interpersonal skills with the ability to lead, motivate, and support a team in a positive and respectful way
• Confident decision-making and problem-solving abilities in a fast-paced environment
• Highly organized with a strong sense of responsibility and attention to detail
• Ability to remain calm, professional, and solution-oriented under pressure
• Flexible, reliable, and available to support operational needs

Availability & Schedule

• Full-time position requiring flexibility to meet the needs of the business
• Must be available to work three (3) weekday evening shifts and two (2) weekend shifts (Saturday and Sunday) on a regular basis
• Schedule is designed to support peak periods and ensure consistent, high-quality guest service