<p><strong>Work Location:</strong> Marriott Quebec City Downtown<br>
<strong>Employment Type:</strong> Full-time<br>
<strong>Start Date:</strong> As soon as possible<br>
<strong>Work Schedule:</strong> Variable day and evening shifts, including weekdays and weekends</p>
<h3>About Us</h3>
<p>Located in the heart of Quebec City, Marriott Quebec City Downtown is the ideal destination for travelers seeking comfort, productivity, and relaxation. Joining our team means working in a dynamic, modern, and supportive environment alongside colleagues who are passionate about guest service. In addition to its restaurant, the hotel hosts numerous banquets and large-scale events.</p>
<h3>Why Join Our Team?</h3>
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<p>Positive work environment and dynamic team</p>
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<p>Career advancement opportunities within the hotel or across the Marriott network</p>
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<p>Group insurance, employee assistance program, and retirement plan with employer contributions</p>
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<p>Employee recognition programs</p>
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<p>Discounts on public transportation and parking</p>
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<p>Preferential rates at Marriott hotels worldwide</p>
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<h3>Duties and Responsibilities</h3>
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<p>Ensure an exceptional guest experience, from reservation to departure, and serve as a primary point of contact at the front desk.</p>
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<p>Assist with check-ins and check-outs, and respond to phone calls and emails during busy periods.</p>
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<p>Coordinate daily front desk operations, particularly during high-volume arrivals and departures associated with conventions, groups, and events.</p>
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<p>Train and supervise front desk associates and assist with staff scheduling.</p>
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<p>Ensure team compliance with Marriott procedures, policies, and brand standards.</p>
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<p>Occasionally act as a Lobby Ambassador, welcoming guests upon arrival, guiding them throughout the property, and answering their questions with courtesy and professionalism.</p>
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<p>Maintain effective communication with other hotel departments, including Housekeeping, Food & Beverage, Banquets, Sales, and Maintenance.</p>
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<p>Perform end-of-shift verifications, including guest accounts, packages, and cash reconciliation.</p>
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<p>Handle guest complaints and challenging situations with professionalism and empathy.</p>
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<p>Perform any other related duties as required.</p>
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<h3>Requirements</h3>
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<p>Minimum of 2 years of supervisory experience in a hotel front desk environment.</p>
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<p>Previous experience within the Marriott network is an asset.</p>
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<p>Fluency in French and English, both spoken and written.</p>
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<p>Proficiency with hotel property management systems (PMS), reservation software, and related technology.</p>
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<p>Availability to work variable day and evening shifts, including weekdays and weekends.</p>
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</ul>
<h3>Ideal Candidate</h3>
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<p>Strong commitment to guest service and hospitality.</p>
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<p>Natural leadership skills and ability to motivate a team.</p>
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<p>Ability to work efficiently in a fast-paced, high-volume environment while managing stress effectively.</p>
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<p>Strong organizational skills, professionalism, and ability to prioritize tasks.</p>
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<p>Excellent communication and interpersonal skills.</p>
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<p>Proactive attitude, initiative, and attention to detail.</p>
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<h3>Ready to Take on the Challenge?</h3>
<p>Join a team dedicated to service excellence and employee well-being. At Marriott Quebec City Downtown, every day is an opportunity to make a difference.</p>
Interested?
Apply to this job
