Front desk clerk / Receptionnist (e)Front desk clerk / Receptionnist (e)

<p class="text-node">Processes all guest check-ins and check outs.&nbsp;</p><p class="text-node">Processes all payment types such as room charges,&nbsp; debit, or credit.&nbsp;</p><p class="text-node">Answers, records, and processes all guest calls, messages, requests, questions, or concerns.&nbsp;<br></p><p class="text-node">Coordinates with Housekeeping to track readiness of rooms for check-in.&nbsp;</p><p class="text-node">Supplies guests with directions and information regarding property and local areas of interest.&nbsp;</p><p class="text-node">Runs daily reports, identify any special requests, and check reports for accuracy.</p><p class="text-node">Takes and make reservations.&nbsp;<br></p><p class="text-node">Learns and applies hotel policies in regards of procedures, safety, property management systems etc.</p><p class="text-node">Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.&nbsp;</p><p class="text-node">Follow all company policies and procedures;&nbsp;</p><p class="text-node">Ensure uniform and personal appearance are clean and professional;</p><p class="text-node">Maintain confidentiality of proprietary information; protect company assets.</p><p class="text-node">Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.&nbsp;</p><p class="text-node">Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.&nbsp;</p>