<p class="text-node">Front Desk Agent (Receptionist)</p><p class="text-node">Under the responsibility of the manager, the front desk agent is responsible for handling guest check-ins and check-outs. They are also in charge of phone reservations. Their main duty is to provide consistently impeccable customer service in accordance with Hilton brand standards. Additionally, they must provide guests with useful information about the hotel facilities. They also have the responsibility of informing guests about the city of Quebec and assisting them in making reservations for various services.</p><p class="text-node"><strong>Main Duties:</strong></p><ul class="list-node"><li><p class="text-node">Welcome guests.</p></li><li><p class="text-node">Handle the check-outs and check-ins of each guest.</p></li><li><p class="text-node">Respond to guests' inquiries.</p></li><li><p class="text-node">Take phone reservations.</p></li><li><p class="text-node">Maintain work areas.</p></li><li><p class="text-node">Ability to speak English and French at all times.</p></li></ul><p class="text-node"><strong>Benefits:</strong></p><ul class="list-node"><li><p class="text-node">Rate Discounts</p></li><li><p class="text-node">On-site Parking</p></li><li><p class="text-node">Employee Gym</p></li><li><p class="text-node">Meal Benefits</p></li></ul><p class="text-node"><strong>Education:</strong></p><ul class="list-node"><li><p class="text-node">High School (Preferred)</p></li></ul><p class="text-node"><strong>Experience:</strong></p><p class="text-node"><strong>Hospitality: 1 year (Preferred)</strong></p><p class="text-node"><strong>Availability:</strong></p><ul class="list-node"><li><p class="text-node">Day, evening, and weekend</p></li></ul><p class="text-node"><strong>Work Hours:</strong></p><ul class="list-node"><li><p class="text-node">Day shift</p></li><li><p class="text-node">Evening shift</p></li></ul><p class="text-node"></p>
Interested?
Apply to this job
