<p class="text-node">Reception Agent (Receptionist)</p><p class="text-node">Under the responsibility of the director, the reception agent is responsible for carrying out the arrivals and departures of guests. They are also in charge of telephone reservations. Their main duty is to consistently provide impeccable customer service in accordance with Hilton's standards. Additionally, they must provide guests with useful information regarding the hotel's facilities. They are also responsible for informing guests about the city of Quebec and assisting them with reservations for various services.</p><p class="text-node"><strong>Main tasks:</strong></p><ul class="list-node"><li><p class="text-node">Greet guests.</p></li><li><p class="text-node">Process the departures and arrivals of each guest.</p></li><li><p class="text-node">Answer guests' questions.</p></li><li><p class="text-node">Make telephone reservations.</p></li><li><p class="text-node">Maintain the work areas.</p></li><li><p class="text-node">Ability to speak English and French at all times.</p></li></ul><p class="text-node"><strong>Benefits:</strong></p><ul class="list-node"><li><p class="text-node">Rate Discounts</p></li><li><p class="text-node">On-site Parking</p></li><li><p class="text-node">Employee Gym</p></li><li><p class="text-node">Meal Benefits</p></li></ul><p class="text-node"><strong>Training:</strong></p><ul class="list-node"><li><p class="text-node">High School (Preferred)</p></li></ul><p class="text-node"><strong>Experience:</strong></p><p class="text-node"><strong>Hospitality: 1 year (Preferred)</strong></p><p class="text-node"><strong>Availability:</strong></p><ul class="list-node"><li><p class="text-node">Day, evening, and weekend</p></li></ul><p class="text-node"><strong>Working hours:</strong></p><ul class="list-node"><li><p class="text-node">Day shift</p></li><li><p class="text-node">Evening shift</p></li></ul><p class="text-node"></p>
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