<p><b>The Courtyard</b> <b>Marriott</b> is located in the
heart of Montreal, near the Palais des congrès, a few minutes from the most
famous underground city in the world, Place des Arts, shops and boutiques on
the effervescent rue Ste-Catherine and the Old -Montreal. The hotel offers 212
spacious rooms, conference rooms, indoor swimming pool and whirlpool, exercise
room as well as a restaurant, lounge bar and Illy café counter.</p>
<p><b> </b></p>
<p><b>JOB OVERVIEW</b></p>
<p>The front desk agent is responsible
for providing outstanding service to our guests, arranging arrivals and
departures, and providing hotel and city information. The front desk agent is
called upon to listen and solve problems, while maintaining a high level of
professionalism with our guests.</p>
<p> </p>
<p><b>MAIN RESPONSIBILITIES</b></p>
<p>•<b> </b>Provide excellent service to
our guests, welcoming them warmly, anticipating their needs and sincerely
thanking them.</p>
<p>• Warmly execute guest arrivals and
departures, take de reservations, changes or cancellations.</p>
<p>• Secure the payment method; check
and adjust billing.</p>
<p>• Open your workstation, count the
cash register at the beginning of the shift and at the end of the shift and
secure it at all times.</p>
<p>• Complete the cash and closure
reports in the computer system.</p>
<p>• Process all types of payment,
adjustment orders, installments, correction orders and miscellaneous charges.</p>
<p>• Activate and classify room keys.</p>
<p>• Produce and revise daily reports
and journals.</p>
<p>• Handle all guest requests and
communicate messages.</p>
<p>• Provide guests with explanations
and information regarding room features and supplies, hotel amenities, services
and hours of operation.</p>
<p>• Offer information about the city
and be able to suggest activities of interest.</p>
<p>• Ensure that all requests or issues
held on hold the day before are prioritized and resolved.</p>
<p>• Communicate in clear, professional
and courteous language.</p>
<p>• Answer the phone using the
appropriate etiquette.</p>
<p>• Inform management of any theft
reported by a guest.</p>
<p>• Follow all company policies and procedures.</p>
<p>• Maintain the confidentiality of
private and confidential information.</p>
<p>• Report accidents, injuries and
unsafe working conditions to the supervisor on duty.</p>
<p>• Print out contingency lists to have
a log of all guests in the event of an emergency.</p>
<p>• Reflect a clean and professional
appearance; wear the uniform according to company standards.</p>
<p>• Perform any other related task when
requested.</p>
Interested?
Apply to this job
