Customer Service Representative

The Customer Service Representative (CSR) plays a vital role in ensuring our customers’ vacation dreams are realized. Responsible for the customer experience, this position interacts with customers from the beginning to the conclusion of their vacation. As an ambassador of the organization, this role provides expert information on our rentals and local tourist information, along with ensuring customers’ expectations are always exceeded.  

CORE COMPETENCIES:

·       Customer Focus

·       Communication

·       Adaptable to a fast-paced work environment

·       Teamwork

·       Quality Orientation

·       Problem Solving

·       Accountability and Dependability

·       Operating Equipment

·       Ethics and Integrity

JOB DUTIES:

·       Meeting and greeting customers

·       Providing fast and efficient service with departures and returns

·       Quality check for departing and returning RVs

·       Demonstrating features of the RV rental fleet

·       Solving customer concerns and/or issues in a friendly manner

·       Basic administrative duties, processing of financial transactions and reports

·       Other duties as assigned by the manager

·       Be a person of integrity and always make a positive contribution to your work environment

·       Be reliable, punctual, and hard-working

·       Have excellent customer service and communication skills

·       Have a friendly, outgoing personality and love working with an international clientele

·       Be fluent in French and English (additional languages including German, Dutch, or Spanish is considered an asset)

·       Be confident working in a fast-paced environment and meeting tight deadlines

·       Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true