Agent(e) à la réceptionAgent(e) à la réception

<p><b>OVERVIEW OF THE POSITION</b></p> <p>The front desk agent is responsible for providing outstanding service to our guests, executing check-ins and checkouts, and providing information about the hotel and the city. The front desk agent is asked to listen and solve problems, while maintaining a high level of professionalism with our guests.<b></b></p> <p><b>CORE RESPONSIBILITIES</b></p> <p>·       Provide exceptional customer service to our guests by providing a warm welcome, anticipating their needs and thanking them genuinely;</p> <p>·       Execute check-in and checkout procedures, reservations, modifications and cancellations in a courteous and professional manner;</p> <p>·       Secure the method of payment; verify and adjust billing if needed;</p> <p>·       Count the cash register at the beginning and end of the shift and secure it at all times;</p> <p>·       Complete designated cashier and closing reports in the computer system;</p> <p>·       Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change upon request;</p> <p>·       Activate and file room keys;</p> <p>·       Run and review daily reports/logs;</p> <p>·       Process all guest requests and relay messages;</p> <p>·       Provide information to guests about room and hotel features, equipment and amenities, services and hours of operation;</p> <p>·       Offer precise and accurate information and suggestions regarding the city and its attractions;</p> <p>·       Ensure that any outstanding requests or problems from the previous day receive priority and are resolved;</p> <p>·       Communicate in clear, professional and courteous language;</p> <p>·       Answer the phone using the appropriate etiquette; </p> <p>·       Develop and maintain positive working relationships with others; support team to achieve common goals;</p> <p>·       Inform management of any theft reported by a guest;</p> <p>·       Follow all company policies and procedures;</p> <p>·       Maintain confidentiality of private and confidential information;</p> <p>·       Protect company assets;</p> <p>·       Report accidents, injuries, and unsafe work conditions to the manager on duty;</p> <p>·       Print contingency lists to have a record of all guests in case of emergency;</p> <p>·       Reflect a clean and professional appearance; wear uniform per company standards;</p> <p>·       Maintain a high level of professionalism with guests and colleagues at all times;</p> <p> </p> <p>·       Perform other related duties when requested.</p>