YULAK - Valet/Bellman

The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness center, meeting rooms and spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation hotel for true global citizens. A unique hotel that subtly permeates an ecosystem rich in experiences, inspiring design, and a fascinating way of life.

Join the Humaniti community!

Here are the benefits and privileges offered to you by the Humaniti Hotel:

• Thrive within a positive, friendly, and dynamic team in a beautiful environment.
• The opportunity to take on new challenges and advance your career across North America.
• Employee benefits, such as life, disability, medical, and dental insurance partially covered by the employer.
• Retirement plan with employer contributions.
• Discount on public transportation.
• Various employee recognition programs.
• Various training programs.
• Discounts within our hotel chain.
• Uniform provided.

Description

We are looking for individuals who are passionate about their city and want to provide a memorable and personalized experience to each of our guests. From the moment our guests step into the Humaniti Hotel Montreal, our valets take the stage and are responsible for being the first point of contact with our guests. The exceptional quality of their service will leave a memorable mark on our clients' experience.
Our valets will work together with the front desk team to deliver impeccable service to our guests, reflecting our DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we are seeking individuals who have a deep understanding of human interactions and will deliver an experience in line with our wellness concept to our customers.

Roles and Responsibilities

• Welcome guests upon their arrival at the hotel and provide assistance with luggage and personal belongings.
• Inform guests about available parking options.
• Park guest vehicles in the hotel’s parking facility.
• Inspect vehicles before and after handling.
• Keep an inventory of vehicle keys.
• Deliver luggage to guest rooms upon arrival and retrieve it upon departure.
• Provide driving directions or assist guests as needed.
• Ensure the impeccable presentation of all reception areas, hallways, luggage storage, and parking facilities at all times.
• Maintain the water dispenser and coffee machine.
• Handle in-room dining deliveries and tray pickups.
• Inspect departure rooms to ensure guests have checked out.
• Deliver in-room gifts.
• Provide service that exceeds guest expectations and promote this service quality throughout the entire team.
• Ensure smooth coordination with all hotel departments.
• Perform any other related duties as required.

Skills and Requirements

• Excellent organizational skills, prioritization, and outstanding customer service.
• Ability to work under pressure and manage stress.
• Proactivity, initiative, and autonomy.
• (2) years of experience in high-end customer service.
• Class 5 driver's license.
• Ability to drive vehicles with both manual and automatic transmission.
• Bilingual (French and English, requirement due to an international clientele).
• Availability during the day, evening, and weekends.
• Experience with Marriott chain hotels, an asset.