Front Office SupervisorFront Office Supervisor

<p class="text-node">Under the authority of the Front Office Director, the reception supervisor participates in managing the operations of the front office department to exceed the needs and expectations of the clientele. He/She ensures the implementation of customer service standards by providing team members with the guidance and support necessary for them to perform their jobs adequately.&nbsp; He/She also undertakes various management tasks to support the management in its work.</p><p class="text-node"></p><p class="text-node"></p><p class="text-node"><br></p><p class="text-node">FUNCTIONS:</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Enforce and comply with all company policies and procedures&nbsp;</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Ensure customer satisfaction during and after the stay and address complaints, if applicable&nbsp;</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Provide exceptional service to our clients during reservations, check-ins, check-outs, and any concierge-related requests</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Anticipate customer needs to provide personalized service</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Ensure good communication between different departments</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Assist front office agents in their daily work</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Monitor quality and team performance with a focus on training and teamwork</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Demonstrate leadership to encourage team members to meet and exceed expectations</p><p class="text-node"></p><p class="text-node"></p><p class="text-node">Ensure cleanliness of public areas</p><p class="text-node"><br></p><p class="text-node">WE OFFER:</p><ul class="list-node"><li><p class="text-node">A very competitive salary</p></li><li><p class="text-node">An insurance plan&nbsp;</p></li><li><p class="text-node">A pension plan with employer contribution</p></li><li><p class="text-node">A dynamic and stimulating work environment</p></li></ul><p class="text-node"><br></p><p class="text-node"></p><p class="text-node"></p>