<p class="text-node"><strong>Sales Management and Customer Relations</strong></p><ul class="list-node"><li><p class="text-node"><strong>File Management:</strong> Ensure rigorous follow-up of signed contracts upon their transfer by the sales team.</p></li><li><p class="text-node"><strong>Deadline Adherence:</strong> Ensure compliance with contractual clauses, including collection of deposits, meal guarantees, and cancellation deadlines.</p></li><li><p class="text-node"><strong>CRM Updates:</strong> Enter and update contractual data, room blocks, and client details in the hotel management system.</p></li></ul><p class="text-node"><strong> On-site Logistics and Customer Reception</strong></p><ul class="list-node"><li><p class="text-node"><strong>Event Welcome:</strong> Warmly welcome the client and organizers upon their arrival on site on the event day.</p></li></ul><p class="text-node">· <strong>Event Operational Management:</strong> Oversee the smooth running of events on site and respond quickly to any requests or unexpected situations to ensure an exceptional customer experience.</p><p class="text-node">· <strong>Availability:</strong> Flexibility to provide support during events occurring outside normal working hours, based on operational needs and client requirements.</p><ul class="list-node"><li><p class="text-node"><strong>Compliance Check:</strong> Ensure that the room is properly set up, clean, and fully compliant with the contract requirements and room layout plans.</p></li><li><p class="text-node"><strong>Main Point of Contact:</strong> Act as the on-site resource person to reassure the client and effectively manage last-minute requests.</p></li></ul><p class="text-node"><strong> Internal Planning and Coordination</strong></p><ul class="list-node"><li><p class="text-node"><strong>Creation of BEOs (Banquet Event Orders):</strong> Draft and forward ultra-detailed technical sheets (menus, schedules, bar, audiovisual) to the relevant departments.</p></li><li><p class="text-node"><strong>Information Bridge:</strong> Ensure smooth communication between the client, kitchen, banquet service, and maintenance.</p></li><li><p class="text-node"><strong>Change Management:</strong> Handle logistical changes and update technical sheets in real time.</p></li></ul><p class="text-node"><strong> Administrative Follow-up and Billing</strong></p><ul class="list-node"><li><p class="text-node"><strong>Final Billing:</strong> Compile actual expenses (consumption, extras) to close the client account according to the contract terms.</p></li><li><p class="text-node"><strong>Satisfaction Follow-up:</strong> Conduct post-event follow-ups to build client loyalty.</p></li></ul><p class="text-node"></p>
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