Rooms division director
Offer published on Apr 23
About Montréal Marriott Château Champlain
Ouvert pour l’emblématique Expo 67, l’hôtel Marriott Montréal Château Champlain est un véritable symbole de l’héritage et de l’élégance au cœur de la ville. Avec son architecture unique et son emplacement privilégié, l’hôtel combine son riche passé avec des installations modernes pour offrir une expérience inégalée.
Les invités peuvent savourer une gastronomie raffinée au Lloyd, profiter de vues panoramiques sur la ville depuis la terrasse Belvu, assister à des événements exclusifs dans le théâtre Caf’Conc’ et se détendre dans notre gym ultramoderne avec ses superbes vues sur Montréal.
Que ce soit pour un voyage d’affaires, une escapade romantique ou une célébration, nous offrons un service exceptionnel et des souvenirs inoubliables dans un cadre où histoire et innovation se rencontrent.
Job description
Workplace: 1050 Rue De La Gauchetière W, Montreal, QC H3B 4C9
Status: Full-time
Salary: From $90 000 per year
Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms, and can accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.
Reporting to the Director of Operations, the Rooms Division Director is responsible for the overall performance of the Housekeeping and Front Office departments. He/she ensures an exceptional guest experience in line with Marriott International standards, while optimizing resources, controlling costs, and maintaining service quality.
Responsibilities:
Guest Experience & Quality
- Ensure an outstanding level of service in accordance with Marriott standards
- Handle guest concerns and complex situations
- Monitor guest satisfaction scores
Operations Management
- Ensure smooth operations within Housekeeping and Front Office
- Implement efficient procedures to support daily operations
- Maintain strong coordination with other hotel departments
Financial Management
- Participate in budget planning
- Monitor budget performance and control expenses
- Oversee departmental productivity
- Ensure achievement of financial targets
Compliance & Standards
- Ensure compliance with Marriott standards (internal audits)
- Oversee the Marriott Bonvoy loyalty program and membership initiatives
- Ensure compliance with hygiene, safety, and local regulations
- Prepare for and successfully pass quality audits
Leadership & Team Management
- Recruit, train, and develop team members
- Supervise department managers
- Foster a motivating and positive work environment
- Attend executive meetings and ensure proper follow-ups with teams
- Perform any other related duties to ensure departmental service excellence
Qualifications & Skills
- Strong leadership and interpersonal skills
- Highly guest-oriented mindset
- Excellent operational and financial management abilities
- Strong organizational and multitasking skills
- Effective communication and problem-solving skills
- Proficiency in hotel management systems and Microsoft Office
- Previous experience in a senior leadership role within an upscale hotel
- Strong analytical skills and ability to make quick decisions
- Degree in Hospitality Management or a related field preferred
Benefits:
• Group insurance
• RRSP
• Discounted rates within the Marriott and Tidan group
• Training and development plan
• Parking
Languages: Bilingualism (French and English) is required for this role, as we serve an international clientele.
About us:
Tidan is a hotel and real estate group in operation for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.
Why join our team:
In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, and medical and dental insurance, as well as vision care. Our employees have 24/7 access to health professionals through the employee assistance program. You benefit from personal days and vacations scheduled according to the department and hotel where you work. A bonus is also provided through our referral program and much more.
We believe in teamwork and are committed to creating a high-performing team, whether through training or strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in their achievement.
Take the step and join the Tidan team through our multiple job opportunities, whether in the hotel or real estate field, there is a place for you.
Are you interested?
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*For this job offer, you must apply on the employer's website.
