<p>Located in the heart of Montreal’s fashion district,
the Vogue Hotel Montreal, Curio Collection by Hilton, is just steps away from
downtown luxury shopping, best restaurants, and attractions. This hotel offers
a refined and elegant experience, ideal for travelers who want to enjoy the best
of Montreal. Working at the Vogue Hotel Montreal means being part of a team
dedicated to providing exceptional service in a prestigious setting.</p>
<p>At Hilton, excellence is a tradition. We anticipate
the needs of our guests and create unforgettable experiences. This same
attention extends to our teams: we are committed to providing an environment
where everyone can grow personally and professionally. The Vogue Hotel
Montreal, a jewel of Hilton’s Curio Collection, which combines luxury and
personalization to provide an unforgettable stay for our guests.</p>
<p><b>What we offer</b></p>
<ul>
<li>Thrive in a renowned hotel in Montreal</li>
<li>Opportunity to take on new challenges and grow
your career Artifact Group.</li>
<li>Benefits, such as life, disability, medical and
dental insurance, are partially covered by the employer.</li>
<li>The pension plan, an RRSP contribution from the
employer.</li>
<li>Wellness
and Recognition Programs</li>
<li>Various
employee recognition programs.</li>
<li>Various
training programs.</li>
<li>Exceptional
discounts, Hilton.</li>
<li>
And much more to discover! </li>
</ul>
<p><b>Why you matter: </b>Under the direction of the <b>Director of Operations</b>, the
Accommodation Supervisor is responsible for coordinating the operational
activities of reception, reservations, doormen/valet service and housekeeping,
in order to ensure an exceptional guest experience.</p>
<p><b> </b></p>
<p><b>Your responsibilities</b></p>
<p><b>1. Supervision and management of operations </b></p>
<ul>
<li>Coordinate
arrivals, departures and special guest requests.</li>
<li>Work
closely with frontline teams and housekeeping and all other departments to
ensure smooth operations.</li>
<li>Review
and validate bookings and invoices for groups and congresses.</li>
<li>Conduct
regular inspection rounds to ensure cleanliness, quality and compliance of
spaces.</li>
<li>Produce
and verify the daily reports of the department.</li>
</ul>
<p><b>2. Personnel Management </b></p>
<ul>
<li>Coach,
motivate and supervise receptionists, janitors, valets, doormen and
maintenance workers.</li>
<li>Participate
in the hiring, training, integration and performance evaluation of staff.</li>
<li>Develop
schedules based on traffic and operational needs.</li>
<li>Apply
and enforce Hilton’s policies, procedures and standards.</li>
</ul>
<p><b>3. Management of financial and material resources </b></p>
<ul>
<li>Assist
management in the preparation and monitoring of the budget.</li>
<li>Oversee
inventory management (equipment, supplies, uniforms).</li>
<li>Place
the necessary orders and control the costs related to the operations.</li>
</ul>
<p><b>4. Customer Service </b></p>
<ul>
<li>To
ensure a professional and warm welcome, faithful to Hilton’s standards.</li>
<li>Respond
to customer needs with efficiency and empathy.</li>
<li>Proactively
handle complaints or sensitive situations and follow up with clients.</li>
<li>Maintain
a high level of customer satisfaction by collecting and analyzing
feedback.</li>
</ul>
<p>All-related tasks</p>
<p><b>Working conditions</b></p>
<ul>
<li>Permanent, full-time position.</li>
<li>Variable
schedule: evenings, weekends and holidays depending on traffic.</li>
<li>Work
can be demanding during busy periods.</li>
</ul>
Interested?
Apply to this job
