Front desk agent

Workplace: 1050 Rue De La Gauchetière O, Montreal, QC H3B 4C9
Employment Status: Occasional
Typical Schedule: Variable evening and weekend shifts
Salary: $33.06 per hour

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Reporting to the Front Desk Supervisors, the Front Desk Agent handles room reservations, welcomes guests upon arrival and throughout their stay, provides information about the hotel, its services, and local attractions, and processes guest payments.

Job Description:

• Handle room reservations

• Coordinate guest check-ins and check-outs

• Promote the hotel’s products and services

• Process payments for services provided

• Respond to inquiries regarding hotel services, local attractions, and activities

• Coordinate group arrivals and departures

• Manage incoming calls

• Resolve guest complaints

• Provide coverage for the night auditor as needed.

• Perform any other customer service-related tasks as required

Skills:

• Ability to work effectively as part of a team

• Capacity to work under pressure and handle diverse situations

• Flexibility and availability for variable schedules, including night shifts

• Resourcefulness and problem-solving skills

• Knowledge of local attractions and the city in general

• Strong customer service orientation

• Ability to identify and meet guest needs

• Demonstrate the ability to reconcile financial and revenue reports.

Required qualifications:

• College degree in hospitality, an asset
• 1 to 2 years of experience in a similar position
• Advanced knowledge of hotel software applications such as Hotelo
• Teamwork skills

Languages: Bilingualism (French and English) spoken and written is required for this position as we serve an international clients.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.