<p class="text-node"><em>***Only candidates residing in Canada and possessing a valid work permit will be considered for the position ***</em></p><p class="text-node">A passion for customer service drives you... so we want to meet you right now.</p><p class="text-node">What we offer you:</p><p class="text-node">The Mortagne Hotel is an independent 4-star complex on the South Shore of Montreal, with 190 rooms, a conference center, meeting rooms, a restaurant, and many other projects…<br>We offer you our model based on proximity, listening, growth, skill development… with fun and a strong collective spirit.</p><p class="text-node">What we expect from you:</p><p class="text-node">- Ensure excellence in the experience of every client, from booking to departure</p><p class="text-node">- Process guest check-ins and check-outs</p><p class="text-node">- Share key information regarding the hotel's operations</p><p class="text-node">- Answer questions and meet client expectations</p><p class="text-node">- Ensure billing compliance during check-outs</p><p class="text-node">- Resolve issues with enthusiasm and empathy</p><p class="text-node">- Respond to incoming calls and emails;</p><p class="text-node">- Follow hotel policies and procedures</p><p class="text-node">- Communicate adequately with the various hotel departments</p><p class="text-node">- Any other related tasks.</p><p class="text-node">The little extras that will make us want to keep your application:</p><p class="text-node">- 1 year of experience in hospitality or customer service;</p><p class="text-node">- Bilingualism (French and English) both spoken and written;</p><p class="text-node">- Knowledge of Opera Cloud and Symphony software;</p><p class="text-node">- Good stress tolerance and ability to manage problem situations;</p><p class="text-node">- Availability and flexibility in work hours (day, evening, weekend);</p><p class="text-node">- Autonomy and good presentation</p><p class="text-node">Benefits: On-site gym, on-site parking</p><p class="text-node"></p><p class="text-node">Job Location: On-site</p>
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