Reception clerk
Offer published on May 16
About Groupe TIDAN
Founded in Montreal in 1970, Tidan Group is a key player in the real estate and hospitality sectors, with a strong presence in Eastern Canada and the Southern United States. Over the decades, Tidan has developed more than 40 rental, commercial, and residential properties, as well as a dozen renowned hotels and one of the largest tennis clubs in North America. The group continues to create unique environments that combine comfort, innovation, and high-quality service.
Among Tidan’s most iconic achievements are the transformation of the prestigious Mount Stephen Club into a luxury hotel, and the complete renovation of the Montréal Marriott Château Champlain, now acclaimed for its contemporary design and renewed sense of hospitality.
Job description
Workplace : 1740 Boul. René-Lévesque O, Montréal, QC H3H 1R3
Status: Part Time
Salary: 25.81 $/h
Located in downtown Montreal, the Nouvel Hôtel gives you quick access to all means of transportation. If you want to be surrounded by passionate professionals, this 4-star hotel is ready to welcome you. What's more, the hotel's location gives you a wide choice of restaurants and cafés for lunch or after-work happy hour.
Reporting to the Revenue Manager, you will have the opportunity to build a strong relationship with customers by making room reservations for individual and group clients. In addition, as part of your duties, you will be responsible for answering customer questions about the surrounding area and the establishment.
Job Description:
- Respond to telephone or written inquiries from external and internal clients regarding rooms and suites
- Make room reservations by promoting promotional rates and packages
- Take advantage of upselling opportunities with customers over the phone
- Inform the client of policies (cancellations, guarantees, restrictions, and special requirements related to their rate)
- Reserve rooms using the computerized reservation system
- Modify or cancel a reservation
- Enter accommodation lists submitted by the conference service for future groups
- Manage changes made to reservations
- Respond to third-party billing requests using Converge
- Any other related tasks to ensure the quality of the department's service.
Skills and qualifications:
- Sales and customer service aptitude
- Positive attitude and professional behaviour
- Written and verbal communication skills
- Discretion
- Good listening and analytical skills
- Calm and self-control
- Knowledge of Hotello, Excel, Word systems
- 2 years of experience (preferred)
Languages:
Bilingualism (French and English) in both oral and written communication is required for this position, as we serve an international clientele.
Who we are:
Tidan is a hotel and real estate group in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To find out more about Tidan, visit https://www.tidan.com/fr/.
Why join our team?
In addition to competitive salaries, we offer benefits such as group insurance, which includes life insurance, disability insurance, medical and dental insurance, and vision care. Our employees have 24/7 virtual access to healthcare professionals via the Employee Assistance Program. Personal days and vacations are scheduled according to the department and hotel you join. A bonus is also provided via our referral program and much more.
We believe in teamwork and are committed to creating a high-performance team, whether through training or solidifying team relationships. We admire our employees for taking on professional challenges, and we support them in their achievements. Take the plunge and join the Tidan team through our many job opportunities, whether in the hotel or real estate industry, there's a place for you.
Are you interested?
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