<p class="text-node">The reception attendant is responsible for providing a <strong>courteous, professional, and efficient service</strong> to ensure customer satisfaction and maintain a positive experience at the hotel.</p><p class="text-node"><strong>Main Responsibilities:</strong></p><ul class="list-node"><li><p class="text-node">Welcome guests, handle <strong>check-ins and check-outs</strong>, and respond to their requests.</p></li><li><p class="text-node">Make and modify <strong>reservations</strong> and maximize revenue through upselling.</p></li><li><p class="text-node">Check <strong>availability, rates, and room types</strong> and assign rooms as needed.</p></li><li><p class="text-node">Respond to calls, emails, and inquiries.</p></li><li><p class="text-node">Effectively use the <strong>HotelKey</strong> system and reception reports.</p></li><li><p class="text-node">Manage <strong>payments, the cash register, and deposits</strong>.</p></li><li><p class="text-node">Collaborate closely with <strong>housekeeping</strong> and other departments.</p></li><li><p class="text-node">Handle complaints and ensure <strong>follow-up on customer requests and issues</strong>.</p></li><li><p class="text-node">Adhere to <strong>IHG/Holiday Inn</strong> policies and standards.</p></li><li><p class="text-node">Proficient in written and spoken French and English.</p></li><li><p class="text-node">Maintain a clean, professional, and safe reception area.</p></li><li><p class="text-node">Complete shift reports and ensure necessary follow-ups.</p></li><li><p class="text-node">Be able to respond appropriately to <strong>emergency and security situations</strong>.</p></li><li><p class="text-node">Inform guests about local attractions, restaurants, shops, and transportation options.</p></li></ul><p class="text-node"><strong>Desired Profile:</strong><br>A person who is <strong>customer service-oriented, professional, courteous, organized, and capable of working efficiently under pressure</strong>, while following hotel procedures.</p><p class="text-node"><strong>Physical Requirements:</strong><br>The position involves long periods of standing and may require occasionally lifting weights of up to <strong>25 lbs</strong>.</p>
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