<h2 class="heading-node">Position Overview</h2><p class="text-node">The Operations Manager plays a key role in the day-to-day success of the company’s activities.</p><p class="text-node">This position combines:</p><ul class="list-node"><li><p class="text-node">tour operations coordination</p></li><li><p class="text-node">reservations management</p></li><li><p class="text-node">customer service</p></li><li><p class="text-node">support for bike tour departures and returns</p></li><li><p class="text-node">bike rental operations</p></li></ul><p class="text-node">This is an ideal role for someone energetic, reliable, and comfortable working in a fast-paced tourism environment.</p><hr><h2 class="heading-node">Main Responsibilities</h2><h3 class="heading-node">Tour Operations</h3><ul class="list-node"><li><p class="text-node">Prepare bikes before tour departures</p></li><li><p class="text-node">Assist guests with bike and equipment adjustments</p></li><li><p class="text-node">Ensure tours depart and return on schedule</p></li><li><p class="text-node">Support tour guides during daily operations</p></li><li><p class="text-node">Keep the garage clean and organized</p></li><li><p class="text-node">Identify repair needs and coordinate with mechanics</p></li></ul><h3 class="heading-node">Reservations Management</h3><ul class="list-node"><li><p class="text-node">Respond to customer inquiries by phone, email, and online</p></li><li><p class="text-node">Manage bookings using FareHarbor</p></li><li><p class="text-node">Coordinate guide schedules and availability</p></li><li><p class="text-node">Handle cancellations and refunds</p></li><li><p class="text-node">Deliver outstanding customer service</p></li></ul><h3 class="heading-node">Bike Rentals</h3><ul class="list-node"><li><p class="text-node">Manage bike rentals, payments, and returns</p></li><li><p class="text-node">Prepare bikes for customers</p></li><li><p class="text-node">Explain routes and equipment</p></li><li><p class="text-node">Ensure liability waivers are signed</p></li><li><p class="text-node">Provide an excellent customer experience</p></li></ul><p class="text-node"></p>
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