Nous recherchons un(e) directeur(rice) de la réception

We are seeking a dynamic and customer-focused Front Office Manager to join our team. The ideal candidate will oversee the daily front desk operations and ensure that every guest enjoys a memorable and seamless stay.

Key Responsibilities

• Supervise daily front desk operations, including arrivals, departures, and reservations.

• Lead, train, and motivate the front desk team to deliver exceptional guest service.

• Respond promptly and effectively to guest inquiries and concerns.

• Enforce and uphold all hotel policies and procedures.

• Collaborate closely with other departments to ensure a smooth and consistent guest experience.

• Monitor occupancy levels, manage room inventory, and support revenue optimization.

• Prepare and analyze front desk performance reports.

• Maintain a professional demeanor and high standard of personal presentation at all times.

• Previous experience in front office management or hospitality leadership preferred.

• Strong leadership, communication, and problem-solving skills.

• Proficiency in property management systems (PMS) and Microsoft Office Suite.

• Bilingual (English/French) 

• Flexible to work various shifts, including weekends and holidays.