Housekeeping supervisor

Housekeeping Supervisor

About Hôtel Ruby Foo’s
Hôtel Ruby Foo’s is an independent 4-star hotel in Montreal. Featuring 198 Deluxe rooms, the property offers all the services required to ensure guest comfort, including outdoor parking, a terrace, and a heated outdoor pool (open seasonally), as well as a fitness center with a dry sauna and steam bath, and on-site massage therapy services.

Whether for business or leisure stays, Hôtel Ruby Foo’s can accommodate a wide range of gatherings with its 10 flexible meeting rooms, suitable for events such as meetings, weddings, birthday parties, ceremonies, and more. Ideally located just 10 minutes from both the airport and downtown Montreal, at the intersection of Highways 40 and 15, and within walking distance of Namur metro station, the hotel benefits from a prime location.

Recognized for its strong corporate clientele, Hôtel Ruby Foo’s has built a solid reputation. Choosing to work here means joining a well-organized, dynamic team dedicated to making every guest feel at home, even when away.

Position Summary

The Housekeeping Supervisor supports the Director of Rooms in managing the daily operations of the housekeeping department. This role assumes full departmental responsibility in the Director’s absence.

Availability to work weekends and holidays is required.

Compensation & Benefits

• Permanent full-time position (40 hours per week)
• Competitive salary based on experience
• Group insurance benefits
• Pension plan

Key Responsibilities

• Ensure cleanliness of guest rooms and public areas
• Provide excellent customer service (handling complaints, ensuring guest comfort, etc.)
• Inspect and evaluate quality of work
• Manage room status updates using the property management system
• Train and support team members
• Communicate effectively with other hotel departments
• Ensure compliance with company policies and procedures
• Adhere to the collective agreement and hotel quality standards
• Perform any other related duties as required

Qualifications & Skills

• Strong organizational skills and diplomacy
• Autonomous, detail-oriented, and proactive
• Positive and dynamic attitude
• Strong sense of responsibility
• Ability to multitask and manage priorities effectively
• Excellent customer service skills
• Strong listening and communication skills with guests and team members
• Problem-solving abilities
• Good knowledge of Microsoft Excel and Windows environment
• Experience in a unionized work environment (an asset)
• Knowledge of labor standards, occupational health and safety principles, and hygiene and sanitation regulations
• Bilingualism (French and English) is an asset/requirement

• Détenir un diplôme d’études collégiales en gestion hôtelière ou deux années d’expérience minimum dans un poste similaire, ou un BAC en gestion du toursime et de l'hôtellerie Toute expérience dans un poste de supervision sera considérée un atout;
• Être bilingue (français/anglais) oral et écrit, une troisième langue un atout;
  
• Être capable de travailler sous-pression et gérer le stress en respectant les échéanciers;
  
• Avoir la capacité de gérer une équipe et de travailler en équipe;
• Connaissance des logiciels hôteliers tels que Opera ou similaires un atout.