Housekeeping ManagerHousekeeping Manager

<p class="text-node"><strong>Summary</strong></p><p class="text-node">This person ensures that the cleanliness, presentation, and maintenance of the rooms, public areas, and service spaces are upheld at all times, in accordance with the company's quality, service, and safety standards. This person conducts regular inspections of the rooms and public areas to ensure rigorous quality control and adherence to established standards.</p><p class="text-node">In general, this person is responsible for recruitment, training, supervision of staff, scheduling, purchasing, inventory management, and adherence to the company's policies, procedures, and standards.</p><p class="text-node">This person also manages and monitors operational inventories, including linens, towels, room amenities, and all supplies necessary for the smooth operation of the department and the hotel, ensuring adequate inventory levels at all times to effectively support operations.</p><p class="text-node">This person works closely with administration, the front desk, and the food and beverage department to plan operational needs and ensure a quality customer experience. As the industry is constantly evolving, the responsibilities associated with this position may change and evolve according to the needs of the company.</p><p class="text-node"><strong>Responsibilities</strong></p><ul class="list-node"><li><p class="text-node">Ensure the maintenance and development of a high-performing team.</p></li><li><p class="text-node">Recruit, guide, train, motivate, and evaluate team members.</p></li><li><p class="text-node">Provide exemplary customer service at all times.</p></li><li><p class="text-node">Maintain open, transparent, and effective communication with other departments.</p></li><li><p class="text-node">Monitor out-of-service rooms in collaboration with the front desk and maintenance departments to maximize room availability.</p></li><li><p class="text-node">Coordinate and follow up on preventive and corrective maintenance requests with the maintenance department, ensuring timely resolution of reported issues in rooms, public areas, and service spaces.</p></li><li><p class="text-node">Conduct regular inspections of rooms, public areas, and service spaces to ensure compliance with cleanliness, quality, presentation, and safety standards of the hotel, and implement necessary corrective measures.</p></li><li><p class="text-node">Lead daily meetings and foster associate engagement.</p></li><li><p class="text-node">Clearly, positively, and regularly communicate relevant information to associates.</p></li><li><p class="text-node">Ensure compliance with health and safety standards in the workplace.</p></li><li><p class="text-node">Ensure effective management of costs, budgets, resources, and departmental expenses.</p></li><li><p class="text-node">Manage inventories of linens, towels, amenities, and operational supplies, placing orders and ensuring restocking to maintain adequate inventory levels.</p></li><li><p class="text-node">Oversee purchasing and supplier engagements related to departmental activities.</p></li><li><p class="text-node">Exercise judgment and make informed decisions in the interest of operations.</p></li><li><p class="text-node">Collaborate with external partners, including laundry, dry cleaning services, and specialized cleaning companies.</p></li><li><p class="text-node">Address and follow up on customer complaints related to room and public area cleanliness, implementing necessary corrective measures.</p></li></ul><p class="text-node"></p>